24/7 Data Center NOC Engineer - Uptime Champion

Jones Lang LaSalle Property Consultants Pte Ltd; Sedenak; On-site; MYR 60,000 - 100,000; Full time

Job summary

Jones Lang LaSalle Property Consultants Pte Ltd is seeking a NOC Shift Engineer to monitor and manage critical facility systems and data center networks in a 24/7 environment. The role emphasizes uptime, incident response, and collaboration with IT teams.

The ideal candidate holds a IT-related diploma or degree, has at least 3 years in a NOC or data centre, and is proficient with network monitoring tools, routers, switches, firewalls, and ITIL practices.

Qualifications

• Diploma or degree in Information Technology, Computer Science, or a related discipline.
• Minimum of 3 years relevant experience in a NOC or data centre environment.
• Experience with network monitoring tools and ITIL processes.
• Familiarity with routers, switches, firewalls, and load balancers.
• Understanding of network security principles and practices.
• Proficiency in troubleshooting network issues and root cause analysis.
• Availability for a 24/7 operational environment, including on-call rotations.

Responsibilities

• Monitor and manage facility systems such as power, cooling, and fire suppression.
• Perform eyes on glass for facility equipment alarms.
• Analyze alarms and propose actions to reduce alarms.
• Handle and manage network incidents; record and escalate as needed.
• Maintain network documentation for BMS systems including diagrams.
• Participate in change management to minimize service disruption.
• Collaborate with IT teams to address network issues.
• Provide timely updates to stakeholders on incidents and resolutions.
• Stay up-to-date with network technologies and monitoring tools.
• Ensure smooth shift transitions with proper handovers.

Skills

Network monitoring tools

ITIL processes

Network hardware

Troubleshooting & RCAs

On-call / 24/7 availability

Education

Diploma or Degree in IT/CS

Job description

Jones Lang LaSalle Property Consultants Pte Ltd is seeking a NOC Shift Engineer to monitor and manage critical facility systems and data center networks in a 24/7 environment. The role emphasizes uptime, incident response, and collaboration with IT teams.

The ideal candidate holds a IT-related diploma or degree, has at least 3 years in a NOC or data centre, and is proficient with network monitoring tools, routers, switches, firewalls, and ITIL practices.