Data Centre Service Delivery Lead

TGS International Group; Johor; On-site; MYR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary package

Data centre environment exposure

Leadership across service delivery

Job summary

TGS International Group is seeking a Service Delivery Manager for Data Centre and IT Infrastructure in Johor Bahru, Malaysia. You will lead the on-site and remote support teams, ensuring service quality and client satisfaction on a major client site.

You will drive performance, manage SLAs and KPIs, and oversee contractors while maintaining compliance and robust reporting. This role demands senior-level experience in data centre operations and IT service delivery.

Qualifications

• 10+ years' experience within IT infrastructure and/or data centre environments.
• 5+ years' experience in Service Delivery or Operations Management.
• Strong experience managing technical teams and service performance.
• Experience working within an ITIL environment.
• Proven experience managing client relationships, SLAs and KPIs.
• Strong reporting, analytical and organisational skills.

Responsibilities

• Act as the primary client interface for operational and service delivery matters.
• Manage day-to-day service delivery across data centre and IT infrastructure environments.
• Ensure services are delivered in line with SLAs, KPIs and contractual requirements.
• Lead, motivate and manage on-site technical teams and supervisors.
• Produce and present monthly operational and financial reports.
• Monitor service performance, identify improvements and drive service optimisation.
• Ensure compliance with Health & Safety, Quality and operational standards.
• Manage resource planning, staffing levels and service coverage.
• Oversee third-party suppliers and subcontractors.
• Support continuous improvement of processes, documentation and service delivery.

Skills

IT infrastructure

Data centre environments

Service Delivery

ITIL

Client relationships

Reporting & analytics

Job description

TGS International Group is seeking a Service Delivery Manager for Data Centre and IT Infrastructure in Johor Bahru, Malaysia. You will lead the on-site and remote support teams, ensuring service quality and client satisfaction on a major client site.

You will drive performance, manage SLAs and KPIs, and oversee contractors while maintaining compliance and robust reporting. This role demands senior-level experience in data centre operations and IT service delivery.