Client-Facing Data Centre & IT Infra Delivery Manager

Onnec

Johor Bahru

On-site

MYR 180,000 - 240,000

Full time

14 days+

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Job summary

Onnec Group in Malaysia is seeking an experienced Service Delivery Manager to lead the delivery of IT infrastructure and data centre services at a key client site in Johor. You will drive service performance and client satisfaction while supervising on-site engineering teams.

The role requires extensive IT infrastructure expertise, strong leadership, and a proven ability to manage SLAs, KPIs, and third‑party providers.

Qualifications

10+ years’ experience in IT infrastructure / data centre environments.
5+ years in a Service Delivery / Operations Management role.
Experience managing technical teams and service performance.
Experience working within an ITIL environment.
Proven ability to manage client relationships and SLAs.
Strong reporting, analytical, and organisational skills.

Responsibilities

Act as the primary client interface for all operational and service delivery matters.
Manage day-to-day service delivery across data centre and infrastructure environments.
Ensure services are delivered in line with SLAs, KPIs, and contractual requirements.
Lead, motivate and manage on-site technical teams and supervisors.
Produce and present monthly operational and financial reports.
Monitor performance, identify improvements, and drive service optimisation.
Ensure compliance with Health & Safety, Quality, and operational standards.
Manage resource planning, staffing levels, and service coverage.
Oversee third-party suppliers and subcontractors.
Support continuous improvement of processes, documentation, and service delivery.