Service Delivery Manager DC + IT Infrastructure

Onnec; Johor Bahru; On-site; MYR 180,000 - 240,000; Full time

Job summary

Onnec Group in Malaysia is seeking an experienced Service Delivery Manager to lead the delivery of IT infrastructure and data centre services at a key client site in Johor. You will drive service performance and client satisfaction while supervising on-site engineering teams.

The role requires extensive IT infrastructure expertise, strong leadership, and a proven ability to manage SLAs, KPIs, and third‑party providers.

Qualifications

• 10+ years’ experience in IT infrastructure / data centre environments.
• 5+ years in a Service Delivery / Operations Management role.
• Experience managing technical teams and service performance.
• Experience working within an ITIL environment.
• Proven ability to manage client relationships and SLAs.
• Strong reporting, analytical, and organisational skills.

Responsibilities

• Act as the primary client interface for all operational and service delivery matters.
• Manage day-to-day service delivery across data centre and infrastructure environments.
• Ensure services are delivered in line with SLAs, KPIs, and contractual requirements.
• Lead, motivate and manage on-site technical teams and supervisors.
• Produce and present monthly operational and financial reports.
• Monitor performance, identify improvements, and drive service optimisation.
• Ensure compliance with Health & Safety, Quality, and operational standards.
• Manage resource planning, staffing levels, and service coverage.
• Oversee third-party suppliers and subcontractors.
• Support continuous improvement of processes, documentation, and service delivery.

Skills

IT infrastructure

Data centre

Service delivery

ITIL

Client relationships

Reporting

Job description

ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere.

From structured cabling to managed services, our end-to-end services give infrastructure that can be completely replied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity.

We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace.

We are seeking an experienced Service Delivery Manager - Data Centre / IT Infrastructure to lead the delivery of IT infrastructure and data centre services on a key client site in Johor.

This role is responsible for ensuring high-quality service delivery, managing on-site engineering teams, and acting as the primary point of contact for the client. You will drive operational performance, service improvements, and client satisfaction while maintaining strong commercial and compliance oversight.

What you’ll be doing as our Service Delivery Manager - Data Centre / IT Infrastructure:

• Act as the primary client interface for all operational and service delivery matters
• Manage day-to-day service delivery across data centre and infrastructure environments
• Ensure services are delivered in line with SLAs, KPIs, and contractual requirements
• Lead, motivate and manage on-site technical teams and supervisors
• Produce and present monthly operational and financial reports
• Monitor performance, identify improvements, and drive service optimisation
• Ensure compliance with Health & Safety, Quality, and operational standards
• Manage resource planning, staffing levels, and service coverage
• Oversee third-party suppliers and subcontractorsSupport continuous improvement of processes, documentation, and service delivery

What we’re looking for in our Service Delivery Manager - Data Centre / IT Infrastructure:

Essential

• 10+ years’ experience in IT infrastructure / data centre environments
• 5+ years’ experience in a Service Delivery / Operations Management role
• Strong experience managing technical teams and service performance
• Experience working within an ITIL environment
• Proven ability to manage client relationships and SLAs
• Strong reporting, analytical, and organisational skills

Desirable

• ITIL, Prince2 or BICSI certifications
• Experience in structured cabling / data centre operations
• Experience working with enterprise or hyperscale clients