Data Center Site Manager/Supervisor

Straitdeer Pte. Ltd.; Cyberjaya; On-site; MYR 180,000 - 300,000; Full time

Job summary

Straitdeer Pte. Ltd. seeks a senior Data Center Operations Lead to oversee a 24x7 site supporting AI/HPC infrastructure.

You will manage a six-person Operations Engineer team, plan manpower and shifts, and ensure reliable service delivery across NVIDIA GB200/GB300 clusters and GPU/X86 servers. You will drive incident resolution, root cause analysis, and implement SOPs and preventive maintenance, while coordinating with engineering, network, facilities, and vendors to enable new deployments and

Qualifications

• Bachelor's degree or above in Computer Science, Computer Engineering, IT, or related discipline.

Responsibilities

• Act as primary escalation point for operational incidents and coordinate cross-functional teams to drive timely resolution.
• Oversee operation, maintenance, and troubleshooting of AI/HPC infrastructure including NVIDIA clusters and GPU servers.
• Establish, maintain, and improve SOPs, EOPs, and preventive maintenance programs.
• Monitor site health, KPIs, incidents, and infrastructure performance to ensure service quality.
• Coordinate hardware installation, rack and stack, system commissioning, lifecycle management.
• Review and approve maintenance activities, change requests, incident reports, and handover records.
• Ensure compliance with policies, safety requirements and security procedures.
• Collaborate with engineering, network, facilities and vendors to support deployments and improvements.
• Participate in on-call rotation and provide hands-on support when necessary.
• Drive culture of operational excellence, teamwork, accountability, and continuous improvement.

Skills

Team leadership

Data Center operations

AI/HPC infrastructure

Linux administration

Scripting & automation

Incident management

Vendor coordination

Education

Bachelor's degree in Computer Science/Engineering/IT

Tools

NVIDIA GB200 Clusters

NVIDIA GB300 Clusters

GPU Servers

x86 Servers

Storage Servers

InfiniBand Networking

Job description

Lead and manage the daily operations of the Data Center site, ensuring the availability, reliability, and operational excellence of all infrastructure and systems. Supervise and manage a team of six shift Operations Engineers, including manpower planning, shift scheduling, task assignment, performance management, coaching, and professional development. Ensure 24x7 operational coverage and maintain adequate staffing to support business and customer requirements.

Key responsibilities

Act as the primary escalation point for operational incidents and coordinate cross-functional teams to drive timely issue resolution and root cause analysis

Oversee the operation, maintenance, and troubleshooting of AI/HPC infrastructure, including NVIDIA GB200 Clusters, NVIDIA GB300 Clusters, GPU Servers, x86 Servers, Storage Servers, Ethernet and InfiniBand Switches, and optical fiber, DAC, AOC, and associated cabling systems

Establish, maintain, and continuously improve operational procedures, Standard Operating Procedures (SOPs), Emergency Operating Procedures (EOPs), and preventive maintenance programs

Monitor site health, operational KPIs, incident trends, and infrastructure performance to ensure service quality and operational efficiency

Coordinate hardware installation, rack and stack activities, system commissioning, infrastructure expansion, and lifecycle management

Review and approve maintenance activities, change requests, incident reports, and shift handover records

Ensure compliance with company policies, operational standards, safety requirements, and security procedures within the Data Center

Collaborate with engineering, network, facilities, and vendor teams to support new deployments and operational improvement initiatives

Participate in on-call rotation and provide hands-on operational support when necessary, including covering shift duties during manpower shortages, emergencies, or critical incidents

Drive a culture of operational excellence, teamwork, accountability, and continuous improvement within the site operation team

About you

Bachelor's degree or above in Computer Science, Computer Engineering, Electrical Engineering, Electronics Engineering, Information Technology, or related disciplines

Minimum 5 years of experience in Data Center operations, IT infrastructure, or HPC/AI infrastructure management

Minimum 2 years of experience in team leadership or people management

Proven experience managing 24x7 shift operations in a mission-critical environment is preferred

Experience with large-scale AI or HPC clusters is highly desirable

Strong knowledge of Data Center operations and infrastructure management, including NVIDIA GB200 Clusters, NVIDIA GB300 Clusters, GPU Servers, x86 Servers, Storage Systems, Ethernet Networking, and InfiniBand Networking

Familiarity with NVIDIA GPU architecture, NVLink, NVSwitch, and AI cluster deployment concepts

Experience with server hardware troubleshooting, firmware management, and hardware lifecycle management

Good understanding of structured cabling systems, including optical fiber, MPO/LC connectors, DAC, and AOC cabling

Strong Linux administration and troubleshooting skills, including system and service management, hardware and performance diagnostics, log analysis and incident investigation, network troubleshooting, and basic scripting and automation