Data Center Site Manager/Supervisor

Bitdeer Technologies Group; Johor Bahru; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Welfare benefits

Training and mentoring

Job summary

Bitdeer Technologies Group in Malaysia seeks an experienced Data Center Operations Leader to run day-to-day site operations, ensure 24x7 coverage, and drive operational excellence across AI/HPC infrastructures.

You will supervise a team of six shift engineers, coordinate hardware deployments, manage incident response, and develop SOPs to sustain high reliability and security in a fast-growing environment.

Qualifications

• Bachelor's degree or higher in a relevant technical field.
• 5+ years in Data Center operations, IT infrastructure, or HPC/AI infra management.
• 2+ years in team leadership or people management.

Responsibilities

• Lead daily Data Center site operations for reliability and excellence.
• Supervise a team of six shift Operations Engineers and manage staffing.
• Ensure 24x7 coverage and act as escalation point for incidents.
• Oversee AI/HPC infrastructure including NVIDIA clusters and storage.
• Develop SOPs, EOPs, preventive maintenance, and governance.
• Monitor KPIs, incident trends, and coordinate hardware deployments.
• Collaborate with engineering, facilities, and vendor teams and participate in on-call duties.

Skills

Data Center Operations

Team Leadership

Linux Administration

Networking

Incident Management

Troubleshooting

Education

Bachelor's degree or above in Computer Science, Computer Engineering, Electrical/Electronics Engineering, IT, or related disciplines

Tools

NVIDIA GB200 Clusters

NVIDIA GB300 Clusters

GPU Servers

x86 Servers

Storage Systems

Ethernet Networking

InfiniBand Networking

Job description

About Bitdeer:

Bitdeer is a world-leading technology company for Bitcoin mining and AI cloud.
Bitdeer is committed to providing comprehensive Bitcoin mining solutions for its customers. Apart from designing industry-leading ASIC chips and manufacturing mining rigs, the Group handles complex processes involved in computing across the value chain. This includes equipment procurement, transport logistics, datacenter design and construction, equipment management, and network and facility operations. Bitdeer also offers advanced cloud capabilities to customers with a high demand for artificial intelligence.
Headquartered in Singapore, Bitdeer operates globally with a diversified 3 GW energy portfolio, and deploys Bitcoin mining and HPC datacenters in the United States, Bhutan, Norway, Canada, Malaysia, and Ethiopia.

What you will be responsible for:

• Lead and manage the daily operations of the Data Center site, ensuring the availability, reliability, and operational excellence of all infrastructure and systems.
  
• Supervise and manage a team of six shift Operations Engineers, including manpower planning, shift scheduling, task assignment, performance management, coaching, and professional development.
• Ensure 24x7 operational coverage and maintain adequate staffing to support business and customer requirements.
• Act as the primary escalation point for operational incidents and coordinate cross-functional teams to drive timely issue resolution and root cause analysis.
• Oversee the operation, maintenance, and troubleshooting of AI/HPC infrastructure, including:
  NVIDIA GB200 Clusters
  NVIDIA GB300 Clusters
  GPU Servers
  x86 Servers
  Storage Servers
  Ethernet and InfiniBand Switches
  Optical fiber, DAC, AOC, and associated cabling systems
• Establish, maintain, and continuously improve operational procedures, Standard Operating Procedures (SOPs), Emergency Operating Procedures (EOPs), and preventive maintenance programs.
• Monitor site health, operational KPIs, incident trends, and infrastructure performance to ensure service quality and operational efficiency.
• Coordinate hardware installation, rack and stack activities, system commissioning, infrastructure expansion, and lifecycle management.
• Review and approve maintenance activities, change requests, incident reports, and shift handover records.
• Ensure compliance with company policies, operational standards, safety requirements, and security procedures within the Data Center.
• Collaborate with engineering, network, facilities, and vendor teams to support new deployments and operational improvement initiatives.
• Participate in on-call rotation and provide hands-on operational support when necessary, including covering shift duties during manpower shortages, emergencies, or critical incidents.
• Drive a culture of operational excellence, teamwork, accountability, and continuous improvement within the site operation team.

How you will stand out:

• Bachelor's degree or above in Computer Science, Computer Engineering, Electrical Engineering, Electronics Engineering, Information Technology, or related disciplines.
• Minimum 5 years of experience in Data Center operations, IT infrastructure, or HPC/AI infrastructure management.
• Minimum 2 years of experience in team leadership or people management.
• Proven experience managing 24x7 shift operations in a mission-critical environment is preferred.
• Experience with large-scale AI or HPC clusters is highly desirable.
• Technical Expertise
  Strong knowledge of Data Center operations and infrastructure management, including:
  NVIDIA GB200 Clusters
  NVIDIA GB300 Clusters
  GPU Servers
  x86 Servers
  Storage Systems
  Ethernet Networking
  InfiniBand Networking
  
• Familiarity with NVIDIA GPU architecture, NVLink, NVSwitch, and AI cluster deployment concepts.
• Experience with server hardware troubleshooting, firmware management, and hardware lifecycle management.
• Good understanding of structured cabling systems, including optical fiber, MPO/LC connectors, DAC, and AOC cabling.
• Familiarity with infrastructure monitoring and management tools.
  
• Linux and System Administration
  Strong Linux administration and troubleshooting skills, including:
  System and service management
  Hardware and performance diagnostics
  Log analysis and incident investigation
  Network troubleshooting
  Basic scripting and automation
  
• Leadership and Management Skills
  Demonstrated ability to lead, motivate, and develop a team of Operations Engineers.
  Experience in:
  Shift scheduling and workforce planning
  Incident and escalation management
  Performance management and coaching
  SOP/EOP development and operational governance
  Vendor and stakeholder coordination
  Strong decision-making skills with the ability to manage priorities in a fast-paced and mission-critical environment.
  
• Personal Attributes
  Willingness to provide hands-on operational support and participate in on-call duties when required.
  Strong ownership mindset and accountability for site operations.
  Excellent communication and interpersonal skills.
  Ability to remain calm and make sound decisions during critical incidents.
  Highly organized, detail-oriented, and committed to operational excellence and continuous improvement.

What you will experience working with us:

• A culture that values authenticity and diversity of thoughts and backgrounds;
• An inclusive and respectable environment with open workspaces and exciting start-up spirit;
• Fast-growing company with the chance to network with industrial pioneers and enthusiasts;
• Ability to contribute directly and make an impact on the future of the digital asset industry;
• Involvement in new projects, developing processes/systems;
• Personal accountability, autonomy, fast growth, and learning opportunities;
• Attractive welfare benefits and developmental opportunities such as training and mentoring.

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Bitdeer is committed to providing equal employment opportunities in accordance with country, state, and local laws. Bitdeer does not discriminate against employees or applicants based on conditions such as race, colour, gender identity and/or expression, sexual orientation, marital and/or parental status, religion, political opinion, nationality, ethnic background or social origin, social status, disability, age, indigenous status, and union.

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