Data Center Operations Engineer — 24/7 On-Site

FARBEN INFORMATION (SINGAPORE) PTE. LTD.; Johor Bahru; On-site; MYR 33,000 - 60,000; Full time

Job summary

FARBEN INFORMATION (SINGAPORE) PTE. LTD. is seeking an IDC Operations professional to maintain stable and secure data center operations.

The role requires monitoring systems, executing maintenance, handling incidents, and ensuring SLA compliance in a 7x24 shift environment. Qualifications include a college diploma or higher in CS/IT, strong troubleshooting skills, and the ability to follow procedures precisely.

Qualifications

• Full-time college diploma or above (Associate Degree or higher).
• Major in Computer Science, Information Technology, or a related field.
• Solid understanding of IDC operations, hardware installation, and troubleshooting.
• Willingness to work in shift rotations (7x24) and respond to emergencies when required.
• Strong communication skills and attention to detail, with ability to follow procedures.

Responsibilities

• Perform data center on-site duty shifts, ensuring continuous monitoring and operational readiness.
• Respond to incidents and service tickets promptly according to SLA requirements, including ad hoc tasks.
• Maintain understanding of IDC environments and monitoring systems; identify and assess potential risks through regular inspections.
• Follow Emergency Operation Procedures to quickly and accurately handle urgent issues, document incident data, and produce initial incident reports.
• Use the ticketing system efficiently, mastering all SOP guidelines to complete tasks independently with zero error and full SLA compliance.
• Be familiar with IDC equipment such as switches, servers, and cabling; perform installation, rack-mounting, cabling, maintenance, and troubleshooting according to technical standards.
• Conduct site surveys, assist in on-site operations, support minor construction tasks, and provide issue feedback to management.
• Oversee and manage work order distribution, progress tracking, and ensure timely communication with ticket requestors.
• Compile, analyze, and maintain IDC operational data and submit regular reports (e.g., weekly operation reports).
• Provide technical training and performance evaluations for on-site engineers.

Skills

Strong communication

Attention to detail

Procedure compliance

Education

College diploma or higher

CS/IT degree

Job description

FARBEN INFORMATION (SINGAPORE) PTE. LTD. is seeking an IDC Operations professional to maintain stable and secure data center operations.

The role requires monitoring systems, executing maintenance, handling incidents, and ensuring SLA compliance in a 7x24 shift environment. Qualifications include a college diploma or higher in CS/IT, strong troubleshooting skills, and the ability to follow procedures precisely.