Data Center Infrastructure Operations Engineer (Graduate Program)-Malaysia

Alibaba Cloud; Johor Bahru; On-site; MYR 90,000 - 130,000; Full time

Job summary

You will develop procedures, drive digitalization and automation, and oversee adherence to standards for incident, change, and maintenance activities, collaborating with internal and external stakeholders to optimize resources and performance.

Qualifications

• Bachelor’s or Master’s degree in Electrical or Mechanical Engineering, Information Technology, IT Infrastructure, or a related field.
• Strong understanding of power distribution, electrical equipment, HVAC, and building automation/control systems; or solid IT infrastructure/network knowledge.
• Ability to learn quickly, communicate well, and take ownership in a fast-changing environment.
• Bilingual or multilingual is a plus, with Chinese proficiency considered advantageous.

Responsibilities

• Develop and optimize standardized operating procedures and management frameworks for hyperscale data center operations.
• Drive digitalization, automation, and intelligent operations management.
• Oversee implementation of standards and targets for incident, problem, change, risk, and maintenance activities.
• Collaborate with stakeholders to ensure clear communication and efficient resource use.
• Participate in design, development, construction, and commissioning of data center infrastructure including power, buildings, HVAC, monitoring, networks, and servers.
• Stay current with industry trends and contribute to continuous improvement of architecture and operations.
• Provide insights to improve operational excellence and competitiveness of Alibaba’s IDC platform.

Skills

Learning agility

Communication

Ownership

Data analysis

Education

Electrical/Mechanical Engineering or IT Infrastructure

Tools

Automation platforms

Scripting

AI tools

Job description

As a Data Center Infrastructure Operations Engineer, you will support the operation and continuous improvement of Alibaba’s hyperscale data centers. This role focuses on establishing standardized operational frameworks and driving operational excellence across IT infrastructure, facilities, and assets.

Job Responsibilities

• Develop and optimize standardized operating procedures, management frameworks, and best practices for hyperscale data center infrastructure operations, covering facilities, IT systems, and assets.
• Drive the adoption of innovative approaches in digitalization, automation, and intelligent operations management.
• Oversee the implementation of operational standards and performance targets related to on-site incident management, problem management, change management, risk management, maintenance activities, and cross-functional coordination.
• Collaborate closely with internal and external stakeholders to ensure effective communication, cross-functional collaboration, and optimal resource utilization.
• Participate in the planning, design, development, construction, and commissioning of hyperscale data center infrastructure, including power systems, buildings, electrical systems, HVAC systems, monitoring systems, networks, and server equipment.
• Stay current with industry trends and emerging technologies, and contribute to the continuous improvement of data center architecture and operational capabilities to support Alibaba’s business ecosystem.
• Provide insights and recommendations to continuously improve the operational excellence, efficiency, and competitiveness of Alibaba’s IDC platform.

Job Requirements

A Bachelor’s or Master’s degree in Electrical or Mechanical Engineering, Information Technology, IT Infrastructure, or a related field.

• A solid understanding of the fundamentals of power distribution systems, electrical equipment, HVAC systems, and building automation and control systems; or a strong foundation in computer hardware, software, and information technology, with knowledge of IT infrastructure and network architecture.

In Addition, You Should Have

• Strong learning agility, intellectual curiosity, and the ability to adapt quickly to a fast-changing environment.
• Strong communication and collaboration skills, with a strong sense of ownership and enthusiasm for learning and developing expertise in the field.
• The ability to think independently, solve problems effectively, and communicate key insights clearly.
• Bilingual or multilingual proficiency is preferred, with proficiency in Chinese considered a strong advantage.
• Knowledge or experience in data analysis and data mining is a plus.

Preferred Qualifications

• Internship or project experience in cloud computing, data centers, IT infrastructure, or related fields.
• Hands-on experience with AI tools, automation platforms, scripting, or related technologies is a plus.