Data Center IT Operations Manager-Malaysia

Alibaba Cloud; Johor Bahru; On-site; MYR 90,000 - 130,000; Full time

Job summary

Alibaba Cloud in Johor Bahru, Malaysia, is seeking an experienced Data Center Operations Lead to manage IT operations across our global data centers and support build-outs and scaling efforts.

The role requires 5+ years in large data center sites, deep IT infrastructure knowledge, vendor management, and readiness to travel up to 50%. Proficiency in Excel and PowerPoint and bilingual Chinese are essential for HQ coordination.

Qualifications

• Bachelor's degree required in CS or related field.
• 5+ years in large global data center operations.
• Deep knowledge of IT infrastructure and IT service delivery.
• Strong problem analysis and critical thinking.
• Willingness to travel domestically and internationally (25–50%).
• Proficient in Excel and PowerPoint.
• Bilingual in Chinese for HQ coordination.

Responsibilities

• Manage Alibaba Data Center IT operations, involved in Data Center build-outs and scaling.
• Recommend, document, and oversee policies and procedures to meet SLA requirements.
• Coordinate external vendors, ensure resource supply and delivery, align with growth.
• Oversee outsourcing and vendor management of colocation data center services to meet KPIs.
• Knowledge of 24x7 onsite support procedures and process improvement.
• Optimize IT operation and maintenance of the data center, and develop SOP/EOP.
• Provide on-site technical support, understand requirements and network structure, support operations with team cooperation.

Skills

Data center ops

Vendor management

IT infrastructure

Analytical thinking

Team coordination

Travel flexibility

Bilingual Chinese

Education

Bachelor's degree in CS or related field

Tools

Excel

PowerPoint

Job description

• Manage Alibaba Data Center IT operations, involved in Data Center build-outs and scaling.Ensure business stability, balanced consideration of operation and maintenance quality, efficiency, cost and safety;
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs.
• Coordinate external vendors, ensure the resource’s supply and delivery, match business’s growth.
• Responsibility for outsourcing and vendor management of colocation Data Centre services providers to meet or exceed contracted performance SLA’s.
• Knowledge of 24x7 onsite support procedure, continuous improvement of operational processes, procedures, methods, and tools.
• Responsibility for optimizing the IT operation and maintenance work of the data center, and formulating the operation and maintenance management system, SOP and EOP.
• Responsibility for on-site technical support of business equipment, understand business requirements and network structure, and effectively support data center operations through team cooperation.

Job Requirements

• Bachelor's degree in Computer science or similar major.
• 5+ years experience in large global data center site operation.
• Deep knowledge of information technology infrastructure domains such as computer server platforms, storage server platforms, server components, network devices, technologies and architectures, IT service delivery principles and best practices.
• Highly driven, self-managed individual. Greatly developed problem analysis and critical thinking experience.
• Knowledge of data center construction procedure and capacity planning.
• Ability to travel domestically and internationally as needed (25% to 50%+ at times).
• Must be familiar with Excel and PowerPoint.
• Bilingual in Chinese is a must as the role needs to coordinate with the HQ in China.