Data Center IDC Engineer — On‑Site O&M & Troubleshooting

ZTE Malaysia; Johor Bahru; On-site; MYR 33,000 - 67,000; Full time

Job summary

ZTE Malaysia is seeking a Data Center Operations Engineer to perform daily IDC inspections, execute O&M tasks and support incident resolution within Alibaba Cloud SOPs.

You'll assist in hardware installation, cabling, equipment migrations and maintain detailed records, with on-site shifts and standby duties as required. Strong English communication is essential; Chinese would be an advantage.

Qualifications

• Basic troubleshooting and fault identification.
• Familiar with SOPs and work orders.
• Ability to perform routine data center inspections and report issues.
• Good understanding of data center safety, access control, information security, and EHS requirements.
• Willing to work on-site, including shift work and standby duties.
• Good communication in English; Chinese proficiency is an advantage.

Responsibilities

• Perform daily IDC inspection and routine O&M activities.
• Execute assigned work orders and operational tasks according to Alibaba Cloud SOPs.
• Support basic troubleshooting and fault identification.
• Support hardware installation, removal, replacement and equipment handling.
• Support rack-in/rack-out, equipment migration and cabling activities.
• Support routine equipment inspection and issue reporting.
• Assist IT operations, infrastructure and asset teams when cross-functional support is required.
• Maintain operational records, checklists and work-order information.
• Support emergency and major-event activities within the engineer's competency.
• Escalate technical issues requiring specialist knowledge to the relevant Expert/Senior Expert.
• Support other routine IDC O&M activities assigned within the agreed service scope.

Skills

Troubleshooting

Ticketing systems

English communication

Chinese proficiency

Data center operations

Safety awareness

Job description

ZTE Malaysia is seeking a Data Center Operations Engineer to perform daily IDC inspections, execute O&M tasks and support incident resolution within Alibaba Cloud SOPs.

You'll assist in hardware installation, cabling, equipment migrations and maintain detailed records, with on-site shifts and standby duties as required. Strong English communication is essential; Chinese would be an advantage.