Data Center Customer Operations Lead

half the sky; Victoria; On-site; MYR 70,000 - 90,000; Full time

Job summary

A prominent digital infrastructure company in Labuan is seeking an Assistant Manager for Customer Operations to lead a dedicated team and maintain high service standards. The ideal candidate will have a Bachelor's degree in Engineering or IT, alongside at least 5 years of related experience in a Data Center environment. This role involves troubleshooting, ensuring timely project completion, and preventive maintenance to enhance operational efficiency. A commitment to diversity and inclusive work practices is foundational to the company's success.

Qualifications

• Minimum of 5 years related experience in a Data Center environment preferred.
• Bachelor's degree in an Engineering/IT field or equivalent work experience.

Responsibilities

• Supervise the customer operations team and ensure timely project completion.
• Resolve faults and document solutions in Incident Reports.
• Perform preventive maintenance on Data Center equipment.
• Manage multiple projects and lead the team effectively.
• Apply technical expertise to network and equipment platforms.

Skills

Leadership

Troubleshooting

Project Management

Technical Expertise

Education

Bachelor's degree in Engineering/IT or equivalent

Job description

A prominent digital infrastructure company in Labuan is seeking an Assistant Manager for Customer Operations to lead a dedicated team and maintain high service standards. The ideal candidate will have a Bachelor's degree in Engineering or IT, alongside at least 5 years of related experience in a Data Center environment. This role involves troubleshooting, ensuring timely project completion, and preventive maintenance to enhance operational efficiency. A commitment to diversity and inclusive work practices is foundational to the company's success.