Assistant Manager Data Center (Contract)

Telekom Malaysia; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Telekom Malaysia is seeking a Data Center Infrastructure Operations Manager to lead and manage all data center infra operations, ensuring excellence in service fulfilment and assurance for customers in Malaysia.

You will supervise incident, change, and problem management, drive network optimization, and manage ITIL-based reporting and performance metrics to meet service levels.

Qualifications

• Must have a degree in Electrical Engineering, Communication Engineering, Computer Engineering or Information Technology (or equivalent).
• 3–5 years of experience in Data Center infra technology, ideally with engineering field works or ICT tech.
• Strong problem-solving, data analysis and attention to detail required.

Responsibilities

• Lead DC and IT operation; report to Operation Lead.
• Supervise incident, change, and problem management; drive network optimization projects.
• Communicate with customers; act as primary interface for issues.
• Project-manage implementation and optimization projects.
• Perform ITIL analysis and reporting (trend, performance, availability, capacity).
• Generate SLA and operations reports.
• Lead senior technical teams.
• Oversee critical internal processes and customer-facing activities.
• Promote ITIL best practices within the Support team.

Skills

Analytical skills

Strong communication

Education

Electrical/Communication/Computer Engineering or IT degree

Job description

To formulate, lead, manage and operate all operation and maintenance activities data center infra towards achieving best practices and operational excellence in order to provide timely service fulfilment and effective service assurance in meeting customer needs and expectation.

KEY RESPONSIBILITIES

• Leading DC and IT operation. Reporting to Operation Lead
• Supervises incident management, change management, problem management, and network optimization projects.
• Customer communications; primary interface for all customer issues
• Project manages implementation and optimization projects.
• Operational ITIL analysis and reporting (trend, performance, availability, and capacity management)
• Generates reports (SLA and operations)
• Leads senior-level technical teams
• Supervises Customer and Vital-internal processes
• Promote ITIL best practices within the Support team.

YOU MUST HAVE

• Degree in electrical engineering/communication engineering /computer engineering or information technology or equivalent
• 3 - 5 Years of experience in Data Center infra technology (advantage with experience in engineering field works or ICT technology).

WE VALUE

• Must have enterprise-level experience managing physical operations in an IT and/or Critical Environment infrastructure
• Knowledge in Data center operation and IT technology.
• Strong problem-solving skills, analytical capabilities, data analysis, and attention to detail
• Strong verbal and written communication and organization skills