Data Center Operations Engineer: Customer & Installations

half the sky; Victoria; On-site; MYR 40,000 - 60,000; Full time

Job summary

A global digital infrastructure company is seeking a Data Center Customer Operations Engineer in Labuan, Malaysia. This role involves supporting customer satisfaction through timely execution of orders, handling technical challenges, and collaborating within multi-functional teams. Ideal candidates should have a high school certificate and 2-4 years of experience in a data center environment. The position offers a chance to work in a fast-paced and dynamic environment focused on delivering excellent customer experiences.

Qualifications

• 2-4 years of equivalent work experience in a data center environment preferred.

Responsibilities

• Review work orders and handle moderately difficult requests on time.
• Support multi-functional teams to collaborate on customer tickets.
• Maintain detailed written records of all work activity.
• Ensure installations and testing adhere to company standards.
• Deliver a high level of service and excellent customer experience.

Skills

Customer service

Technical problem solving

Team collaboration

Education

High school certificate

Tools

Cross-connect equipment

Data center management software

Job description

A global digital infrastructure company is seeking a Data Center Customer Operations Engineer in Labuan, Malaysia. This role involves supporting customer satisfaction through timely execution of orders, handling technical challenges, and collaborating within multi-functional teams. Ideal candidates should have a high school certificate and 2-4 years of experience in a data center environment. The position offers a chance to work in a fast-paced and dynamic environment focused on delivering excellent customer experiences.