Data Analyst

Agensi Pekerjaan KELLY OCG Sdn Bhd; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Job summary

Kelly Outsourcing & Consulting Group (KellyOCG) is seeking a reporting analyst to publish, maintain and refine business reports across client programs, leveraging VMS and BI tools to track SLA, KPI and trend metrics.

The role emphasizes data integrity, ad-hoc reporting for program Sponsors, PMO and practice leadership, plus support for new account implementations and audits. Strong Excel, SQL and BI skills are required.

Qualifications

• 3-5 years of experience in analysis/reporting roles.
• Advanced Excel with VBA/macros.
• Experience with large data sets and data integrity.
• Excellent written and verbal communication.
• Ability to verify accuracy and present insights clearly.

Responsibilities

• Prepare and publish standard practice reports (SLA, KPI, QBR/ABR).
• Support ad-hoc reporting for program sponsors and PMO.
• Analyze data to streamline reporting and ensure accuracy.
• Assist during client/internal audits with trend insights.
• Contribute to new account implementations and reporting enhancements.

Skills

Advanced Excel

Data analysis

Communication skills

Self-motivation

Analytical mindset

Tools

Power BI

SQL

Tableau

PowerPivot/Power Query

MS Access

Job description

Kelly Outsourcing & Consulting Group (KellyOCG) is a leading provider of global talent management solutions leading the way especially in Managed Service Provider (MSP) and Recruitment Process Outsourcing (RPO) solutions. We are proud of our reputation for doing things differently – through the services we deliver and the people we attract. Our commitment to our clients is to help them attract incredible talent, just as we want like-minded people who are committed, passionate and just love to deliver amazing results, to be part of our success!

Position Summary

The reporting analyst will be responsible for running/publishing, maintaining, and editing existing reports that are needed to support the practice. Utilizing Vendor Management System (VMS) & Other Software to provide information through the manipulation / analysis of data and reports to track performance, compliance, and trending metrics, related to specific customer(s) program(s) with unique/special requirements.

Key Responsibilities:

Prepare and support standard practice reporting including but not limited to; Service Level Agreement (SLA), Key Performance Indicator (KPI), Quarterly and Annual Business Reviews (QBR/ABR), program performance dashboards and other reports.

Prepare and support Ad-hoc reporting needs requested by program sponsors (client), Program Management Office (PMO), practice leadership and department seniors.

Research, analyze and implement recommendations to resolve/streamline reporting to ensure data integrity and accuracy in reporting • Support new account implementation through the recommendations of measurements, controls and analysis and responsible for developing new reports

Participate and provide assistance during customer/internal contractual audits to provide insight into trends and observations on the metrics.

Other related job duties as assigned.

Essential Skills, Knowledge, and Experience:

3-5 years of experience in technical or business work experience in analysis, reporting, Finance, Accounting, IT VMS program or operations support

Must be an advanced Excel user familiar with advanced logical formulas, data summarization techniques, charting, and macros/VBA required.

Experience analyzing and trending large amounts of data.

Excellent communication skills including verbal, written, and listening.

Ability to independently verify completeness & accuracy of work product.

Must demonstrate initiative and self-motivation-required Present information confidently and effectively in person, over the phone, and through writing.

Experience with PowerPivot/Power Query, Power BI, Microsoft Access, SQL, Tableau - strongly preferred.

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Communication and Internet technology are constantly changing our lives. Our Client is providing services and technology that help their customer to stay ahead in life, whether at work, at home or at play. Our Client, is the leading Mobile Tele-Communications Service Provider in Malaysia with over 18.4 million mobile subscribers as of to date. Our Client was granted licences to operate a nationwide GSM900 mobile network, a domestic fixed network and an international gateway in 1993. It commenced its mobile operations in August 1995 and launched its fixed line and international gateway operations in early 1996. Since its establishment, Our Client has been providing a full suite of services on multiple platforms to fulfil the telecommunications needs of individual consumers, SMEs and large corporations in Malaysia.

Communication and Internet technology are constantly changing our lives. Our Client is providing services and technology that help their customer to stay ahead in life, whether at work, at home or at play. Our Client, is the leading Mobile Tele-Communications Service Provider in Malaysia with over 18.4 million mobile subscribers as of to date. Our Client was granted licences to operate a nationwide GSM900 mobile network, a domestic fixed network and an international gateway in 1993. It commenced its mobile operations in August 1995 and launched its fixed line and international gateway operations in early 1996. Since its establishment, Our Client has been providing a full suite of services on multiple platforms to fulfil the telecommunications needs of individual consumers, SMEs and large corporations in Malaysia.