D365FO Application Support Engineer

GN Group; Kulai; On-site; MYR 60,000 - 90,000; Full time

Job summary

GN Group in Malaysia is implementing D365FO ERP and transforming its WMS landscape. We are seeking an experienced D365FO application support specialist to clarify business processes and provide hands-on technical input for users across the Service and Warehouse solution.

You will collaborate with global teams (Manila, HQ Denmark, Shakopee US) and handle 2nd line incidents, knowledge-base maintenance in ServiceNow, and proactive monitoring to keep systems running smoothly for manufacturing and

Qualifications

• Process knowledge for Warehouse processes.
• Experience with on-site user support.
• Experience with AX2012 and D365FO is a plus.
• Experience with ServiceNow is a plus.
• Relevant Microsoft ERP certifications are a plus.

Responsibilities

• Understand business needs and processes.
• Troubleshoot and provide 2nd line support on D365FO across GNgroup.
• Develop and maintain Knowledge Base articles in ServiceNow for users and AI agents.
• Maintaining the platform, including staying up to date on new features and releases, as well as investigating any bugs.
• Collaborate closely with other teams supporting the Service and Warehouse solution, ensuring coherent process support across platforms.
• Assist in defining and developing effective monitoring and observability for D365FO components to enable proactive support focus on MFG & ROC business area.
• In all matters, act as part of the Global IT Service Team and actively contribute towards the common goal of delivering First Class IT Services and support to internal customers.
• Continuously contribute, develop and implement ideas that improve performance.
• Ensure implementation, adherence and participation to Health, Safety & Environmental (HSE) procedures by applying to areas of responsibility.
• Travel requirements: Less than 25 days per year for Training purposes.

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

GN are in process of making a digital transformation of our business by implementing D365FO as our new global ERP solution and the first step is WMS (Warehouse Management System).
You will be playing a key role in clarifying business processes, provide hands-on technical and functional input for supporting our wide range of users across processes used for the Service and Warehouse solution in D365FO.
You will be working closely together with our Business and 16 skilled D365FO application support engineers and Team leads, where the majority are located in Manila (Philippines), HQ in Denmark and Shakopee in US.
As our D365FO application support, you will also be responsible for handling critical and complex ERP and WMS incidents, if our level 3 support Teams should be involved for a resolution.
The role also facilitates effective communication with various stakeholders.

THE TASK

• Understand business needs and processes
• Troubleshoot and provide 2nd line support on D365FO application to colleagues across the GNgroup
• Develop and maintain Knowledge Base articles in ServiceNow for users and AI agents
• Maintaining the platform, including staying up to date on new features and releases, as well as investigating anybugs
• Collaborate closely with other teams supporting the Service and Warehouse solution, ensuring coherent process support across platforms
• Assist in defining and developing effective monitoring and observability for D365FO components to enable proactive support focus on MFG & ROC business area.
• In all matters, act as part of the Global IT Service Team and actively contribute towards the common goal of delivering First Class IT Services and support to internal customers.
• Continuously contribute, develop and implement ideas that improve performance.
• Ensure implementation, adherence and participation to Health, Safety & Environmental (HSE) procedures by applying to areas of responsibility.

THE PEOPLE

• Process knowledge for Warehouse processes
• Experience with on-site user support
• Experience with functionality in AX2012 and D365FO is a plus
• Experience with ServiceNow is a plus
• Relevant Microsoft ERP certifications are a plus

OTHER REQUIREMENTS

• Ability to work autonomously and demonstrate high self-motivation.
• Strong focus on customer satisfaction and service orientation.
• Excellent analytical and communication abilities.
• Cultural sensitivity and awareness.
• Flexibility and a strong commitment to keeping systems operational.
• Proficiency in English, including speaking, writing, understanding, and reading.

Travel Requirements: Less than 25 days per year for Training purposes.