Cybersecurity Key Account Manager /IT Sales Cybersecurity

S SQUAD SDN. BHD.; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

S SQUAD SDN. BHD.

in Malaysia is looking for a Cybersecurity Key Account Manager / IT Sales Cybersecurity to manage enterprise customers and lead successful delivery of cybersecurity and managed IT services, while driving new business and sales growth. You will serve as the primary technical contact, coordinate with SOC and engineering teams, and ensure service performance is aligned with contractual commitments.

Qualifications

• 4–7 years of experience in Technical Account Management, Service Delivery, Cybersecurity, Managed Services, IT Services or Technology Consulting.
• Strong enterprise customer-facing and stakeholder management experience.
• Good understanding of Cybersecurity, Cloud, Network, Infrastructure and Managed Security Services.
• Strong knowledge of SLA, KPI, Incident, Problem, Change and Service Management processes.
• Ability to understand technical issues and communicate effectively with both technical and business stakeholders.

Responsibilities

• Serve as the primary technical and service contact for assigned customers.
• Build and maintain strong relationships with customer IT, Cybersecurity, Infrastructure, Cloud and management teams.
• Understand customer environments, business requirements, security objectives and technology roadmaps.
• Own the end-to-end customer service experience, from onboarding and transition through steady-state operations.
• Coordinate with SOC, Network Security, Cloud, Infrastructure, Service Desk and Engineering teams to ensure effective service delivery.
• Monitor and govern SLA, KPI, service availability, incident and service performance against contractual commitments.
• Manage customer escalations and ensure timely resolution through the appropriate technical teams.
• Coordinate major incidents, RCA discussions, corrective actions and preventive measures with customers.
• Conduct regular Service Reviews / Monthly & Quarterly Business Reviews and present service performance to stakeholders.
• Identify opportunities for service expansion, contract renewals and additional cybersecurity solutions based on customer requirements.

Skills

Account management

Cybersecurity

Stakeholder management

Communication skills

Service delivery

Job description

Cybersecurity Key Account Manager /IT Sales Cybersecurity

We are looking for a customer-focused Technical Account Manager/Cybersecurity Sales to manage enterprise customers, ensure successful delivery of cybersecurity and managed IT services, and contribute to new business and sales growth.

Key responsibilities

Serve as the primary technical and service contact for assigned customers.

Build and maintain strong relationships with customer IT, Cybersecurity, Infrastructure, Cloud and management teams.

Understand customer environments, business requirements, security objectives and technology roadmaps.

Own the end-to-end customer service experience, from onboarding and transition through steady-state operations.

Coordinate with SOC, Network Security, Cloud, Infrastructure, Service Desk and Engineering teams to ensure effective service delivery.

Monitor and govern SLA, KPI, service availability, incident and service performance against contractual commitments.

Manage customer escalations and ensure timely resolution through the appropriate technical teams.

Coordinate major incidents, RCA discussions, corrective actions and preventive measures with customers.

Conduct regular Service Reviews / Monthly & Quarterly Business Reviews and present service performance to stakeholders.

Identify opportunities for service expansion, contract renewals and additional cybersecurity solutions based on customer requirements.

About you

4–7 years of experience in Technical Account Management, Service Delivery, Cybersecurity, Managed Services, IT Services or Technology Consulting.

Strong enterprise customer-facing and stakeholder management experience.

Good understanding of Cybersecurity, Cloud, Network, Infrastructure and Managed Security Services.

Strong knowledge of SLA, KPI, Incident, Problem, Change and Service Management processes.

Ability to understand technical issues and communicate effectively with both technical and business stakeholders.

Strong communication, presentation, escalation management and relationship-building skills.

Experience working with multiple technical teams and third-party technology/service providers.

Chinese/Mandarin language proficiency is mandatory.