CW1 Application Specialist - Freight & Logistics IT Expert

Toll Group; Klang City; Vor Ort; MYR 70.000 - 110.000; Vollzeit

Zusammenfassung

Toll Group is seeking an experienced CW1 Application Specialist to lead in-country CW1 deployments, upgrades, and ongoing support across the region. You will work with local and offshore teams to ensure high-quality service within SLAs and drive continuous improvements across CW1 modules including Air & Sea, Customs, and Warehouse Management.

The role requires deep CW1 and freight forwarding experience, strong SQL skills, and a proactive mindset to enhance application support and operational

Qualifikationen

• 5+ years’ experience with CW1 or similar freight forwarding enterprise application suites.
• 5+ years’ experience working within freight forwarding and logistics organizations.
• Wisetech Global Certifications (CCO, CCS, CCP) are a Prerequisite.
• Demonstrated knowledge of SQL Query Writing.
• Working knowledge of PAVE workflow configuration & setup is favourable.
• At least 5 years’ experience providing IT application support in a multinational enterprise environment.
• Strong knowledge of freight forwarding operational processes and CW1 business workflows.
• Demonstrated experience supporting global IT environments comprising both onshore and offshore support teams.
• Experience in CW1 implementations, deployments, upgrades, and production support.
• Strong analytical, troubleshooting, and root cause analysis skills.
• Experience preparing functional specifications for application enhancements and changes.
• Excellent customer service orientation with the ability to manage and meet SLA commitments.
• Excellent written and verbal communication and presentation skills in English.
• Strong stakeholder management, collaboration, and knowledge-sharing abilities.
• A proactive mindset with a passion for continuous improvement, operational excellence, and delivering high-quality application support.

Aufgaben

• Lead in-country engagement for CW1 deployments and support additional deployments across new countries.
• Take an active role in the initial implementation, rollout, and ongoing upgrades of CW1 deployments within the region.
• Supplement existing CW1 knowledge by proactively understanding upcoming features, product enhancements, and business benefits.
• Maintain a highly effective support framework for the CW1 portfolio of applications.
• Provide responsive application support while ensuring delivery in accordance with agreed SLAs.
• Investigate and analyse deviations from agreed support service levels with offshore support providers.
• Perform proactive troubleshooting, root cause analysis, and implement preventative measures to minimize recurring incidents.
• Identify continuous improvement opportunities for application support and business processes to increase operational efficiency.
• Develop functional specifications for application enhancements, configuration changes, and business requirements.
• Safeguard the quality of transition from application build and deployment into production support.
• Work closely with Local Applications & Deployment teams, broader IT teams, business stakeholders, and offshore support providers to ensure agreed commitments are delivered.
• Share knowledge and proactively upskill offshore support providers with specialist CW1 module expertise.
• Review, enhance, and maintain support processes, documentation, and knowledge articles.
• Leverage and enhance technical support tools to improve service quality and operational efficiency.
• Continuously develop expertise in the CW1 application portfolio, including country-specific configurations and core modules such as Air & Sea, Customs, Customer Service, Sales, Finance, and Warehouse Management.

Kenntnisse

CW1 experience

Freight forwarding knowledge

SQL queries

Stakeholder management

Customer service

English communication

Problem solving

Jobbeschreibung

Toll Group is seeking an experienced CW1 Application Specialist to lead in-country CW1 deployments, upgrades, and ongoing support across the region. You will work with local and offshore teams to ensure high-quality service within SLAs and drive continuous improvements across CW1 modules including Air & Sea, Customs, and Warehouse Management.

The role requires deep CW1 and freight forwarding experience, strong SQL skills, and a proactive mindset to enhance application support and operational