Customer Support Specialist - Japanese

Savior Artigos Texteis Lda; Kajang; Híbrido; MYR 36.000 - 60.000; Jornada completa

Descripción de la vacante

Savior Artigos Texteis Lda in Kuala Lumpur, Malaysia is hiring a Japanese-speaking Customer Support Representative. You will handle inquiries in Japanese and English via live chat and email, ensuring high-quality service while staying current on crypto trading platforms and market fundamentals.

Ideal candidates have 2–4 years in customer service and a strong numerical mindset. The role requires 5-day shifts, including weekends, with onsite day work and remote night shifts, subject to Malaysian

Formación

• Native-level Japanese proficiency (reading & typing)
• Strong command of English, both written and spoken
• 2–4 years in Customer Service / Live-chat, training in frontline ops
• Experience with financial institutions, fintech, trading or crypto is a plus
• Analytical/ STEM background preferred (finance/economics/math)
• Strong numerical acumen with data and figures
• Willingness for 5-day shift including weekends/holidays
• Hybrid work: onsite day shifts, home night shifts, Malaysia work authorization

Responsabilidades

• Assist customers via live chat or email in Japanese and English
• Provide efficient, accurate, high-quality customer service
• Be knowledgeable about crypto trading platforms, products, crypto-market fundamentals
• Follow up on inquiries or complaints from users
• Understand customer needs and provide constructive feedback to management
• Flag discrepancies or risks to management in a timely manner
• Continuously seek improvements to boost team performance and processes

Conocimientos

Japanese proficiency

English proficiency

Customer service experience

Fintech/crypto knowledge

Numerical/analytical skills

Team player

Hybrid work willingness

Educación

Finance, Economics, Mathematics, Business Admin. or STEM background

Descripción del empleo

Hi Talent Ready!

We're currently hiring for Japanese-Speaking Customer Support Representative that are willing to be placed in Kuala Lumpur, Malaysia. The following details below:

Requirements

• Native-level Japanese proficiency, able to confidently support users on complex, written interactions related to financial and crypto products (reading & typing mandatory).
• Strong command of English, written and spoken.
• Experience in Customer Service / Live-chat Customer Service, preferably 2-4 years, with training in frontline operations (Live Chat & Email).
• Experience working with financial institutions, fintech platforms, trading environments, or crypto-currency products is a strong advantage.
• Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM-related fields is preferred.
• Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics.
• Passion to develop knowledge and a long-term career in fintech / crypto-currency trading firms.
• Team player, committed and self-driven, with the ability to respond positively and professionally to user requests.
• Ability to perform 5 days' shift work, including weekends and public holidays.
• Willingness to work onsite during day shifts and from home during night shifts, according to the hybrid model.
• Legal work authorisation in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto trading platform, products, and crypto-market fundamentals, while keeping abreast of general market conditions.
• Diligently manage and follow up on inquiries or complaints from current and prospective users.
• Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management.
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner.
• Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes.

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