Customer Support & Order Fulfillment Specialist

DChemie Malaysia Sdn Bhd; Johor; On-site; MYR 24,000 - 36,000; Full time

Job summary

DChemie Malaysia Sdn Bhd is seeking a proactive team member to support customers and manage orders from its Johor office. You will handle inquiries via messages, chats, and email, prepare quotations, invoices and delivery orders, process orders and support logistics arrangements.

The role also involves maintaining product documentation, assisting with administrative tasks, and ensuring filing and office supplies are well-organised.

Qualifications

• Clear written and verbal English communication.
• Basic computer skills and MS Office proficiency.
• Fresh graduates are welcome to apply.

Responsibilities

• Assist in handling customer enquiries via messages, chats, and email.
• Prepare documents such as quotations, invoices and delivery orders.
• Process orders and manage order fulfilment.
• Support operations team with order arrangement.
• Arrange logistics and ensure on-time delivery.
• Maintain product documentation and updates.
• Assist in general administrative tasks.
• Organise filing and office supplies.

Skills

English communication

Customer service

Tools

MS Office

Job description

DChemie Malaysia Sdn Bhd is seeking a proactive team member to support customers and manage orders from its Johor office. You will handle inquiries via messages, chats, and email, prepare quotations, invoices and delivery orders, process orders and support logistics arrangements.

The role also involves maintaining product documentation, assisting with administrative tasks, and ensuring filing and office supplies are well-organised.