Customer Support Intern

theaccessgroup; Kuala Lumpur; Hybrid; MYR 13,000 - 27,000; Part time

Benefits offered by this job

Wellbeing days (25 days leave)

Health contribution

Charity days

Job summary

The Access Group in Kuala Lumpur is offering an internship within its global SaaS customer support operations. You will gain hands-on experience in customer service, technical support, and professional workplace practices as part of a learning-focused program for interns and K-Youth participants.

Participants will build foundational skills, work with industry-standard tools, and develop employability and career readiness while contributing to knowledge base documentation and service continuity.

Qualifications

• Diploma, Degree, or fresh graduate in IT, Computer Science, Information Systems, Business, Engineering or related fields
• K-Youth participants with relevant training or certifications are encouraged
• Strong communication and problem-solving skills
• Willingness to learn in a global SaaS environment

Responsibilities

• Assist in handling customer support requests and service tickets
• Log, track, and document customer issues accurately
• Support triage of cases with guidance from Technical Engineers
• Escalate issues appropriately to senior team members
• Collaborate with internal teams to ensure service continuity
• Contribute to knowledge base documentation using KCS methodology
• Participate in continuous improvement initiatives

Skills

Customer service

Technical troubleshooting

Professional communication

Problem-solving

Time management

Education

Diploma or Degree in IT/CS/IS/Engineering or related

Tools

KCS methodology

Job description

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have three charity days allocated to support a cause that matters to you.

Position Summary:

This role supports Access's customer support operations while providing structured learning and hands-on industry exposure for interns and K-Youth participants. Participants will develop foundational skills in customer service, technical support and professional workplace practices within a global software organization.

Key accountabilities and responsibilities:

• Assist in handling customer support requests and service tickets
• Log, track, and document customer issues accurately
• Support triage of cases with guidance from Technical Engineers
• Escalate issues appropriately to senior team members
• Collaborate with internal teams to ensure service continuity
• Contribute to knowledge base documentation using KCS methodology
• Participate in continuous improvement initiatives

Skills to be Developed

• Customer service & service delivery fundamentals
• Technical troubleshooting basics
• Professional communication skills
• Problem-solving and analytical thinking
• Time management and task prioritization

Education / Background

Diploma, Degree, or fresh graduate in IT, Computer Science, Information Systems, Business, Engineering or related fields

K-Youth participants with relevant training or certifications are encouraged

Learning Outcomes

• Exposure to global SaaS customer support operations
• Industry-standard tools and methodologies
• Improved employability and career readiness

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important.

Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we're shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We're committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you're excited about this role - even if your experience doesn't tick every box - you might be exactly who we're looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?

Let's make a difference together.

Love Work. Love Life. Be You.