Customer Support Executive (Mandarin Speaker) - Normal Shift

Teleperformance; Kuala Lumpur; On-site; MYR 31,000 - 42,000; Full time

Benefits offered by this job

Medical and Hospitalisation Leave

SOCSO

EPF

Training Provided

Medical Insurance

5 Working Days

EIS

Annual Leave

Job summary

Teleperformance Malaysia is seeking a Mandarin-speaking customer service professional based in Kuala Lumpur to handle inquiries via phone, email, or chat. You will provide accurate information, maintain records, and ensure a smooth customer experience in a fast-paced environment.

Applicants should have Mandarin proficiency at C1, English proficiency at B1, and an SPM qualification or higher. Prior customer service or BPO experience is preferred, with strong communication and problem-solving

Qualifications

• Mandarin proficiency: C1
• English proficiency: B1
• SPM qualification or above
• Customer Service or BPO experience is preferred
• Good communication and interpersonal skills
• Strong problem-solving and customer-handling skills
• Comfortable working in a fast-paced customer service environment
• Stable employment history is preferred

Responsibilities

• Handle customer enquiries via phone, email, or other communication channels.
• Provide accurate information and professional assistance to customers.
• Resolve customer issues and complaints efficiently and professionally.
• Follow up on customer requests and ensure timely resolution.
• Maintain accurate records of customer interactions and cases.
• Escalate complex issues to the relevant team when required.
• Follow company policies, procedures, and service standards.
• Work closely with internal teams to ensure a smooth customer experience.
• Meet assigned customer service and performance KPIs.

Skills

Mandarin proficiency

English proficiency

Communication skills

Interpersonal skills

Problem-solving

BPO/Customer service experience

Stability in employment history

Fast-paced environment adaptability

Education

SPM qualification

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Mandarin proficiency: C1 – able to communicate confidently with Mandarin-speaking customers.

English proficiency: B1 – able to understand and communicate in English.

SPM qualification or above.

Customer Service or BPO experience is preferred.

Good communication and interpersonal skills.

Strong problem-solving and customer-handling skills.

Comfortable working in a fast-paced customer service environment.

Stable employment history is preferred.

Able to commit to Monday–Friday, 9:00 AM–6:00 PM.

Requirement

• Mandarin proficiency: C1 – able to communicate confidently with Mandarin-speaking customers.
• English proficiency: B1 – able to understand and communicate in English.
• SPM qualification or above.
• Customer Service or BPO experience is preferred.
• Good communication and interpersonal skills.
• Strong problem-solving and customer-handling skills.
• Comfortable working in a fast-paced customer service environment.
• Stable employment history is preferred.
• Able to commit to Monday–Friday, 9:00 AM–6:00 PM.

Responsibility

• Handle customer enquiries via phone, email, or other communication channels.
• Provide accurate information and professional assistance to customers.
• Resolve customer issues and complaints efficiently and professionally.
• Follow up on customer requests and ensure timely resolution.
• Maintain accurate records of customer interactions and cases.
• Escalate complex issues to the relevant team when required.
• Follow company policies, procedures, and service standards.
• Work closely with internal teams to ensure a smooth customer experience.
• Meet assigned customer service and performance KPIs.

Benefits

• Medical and Hospitalisation Leave
• SOCSO
• EPF
• Training Provided
• Medical Insurance
• 5 Working Days
• EIS
• Annual Leave