VIP Customer Support Executive - China

Exness jobs for internal candidates; Malaysia; On-site; MYR 70,000 - 110,000; Full time

Job summary

Exness is seeking a VIP Customer Support Executive in Malaysia to deliver exceptional service to high-value client segments. You will work with multiple departments to resolve issues, maintain proactive client engagement, and continuously improve knowledge of products and industry best practices.

You will handle inbound chats, cases, and outbound calls, serving as the escalation point for complex queries, while coaching teammates to elevate overall support quality.

Qualifications

• Exceptional customer service skills with a passion for delivering a great customer experience.
• Strong communication skills, both written and verbal, with the ability to communicate effectively with clients and stakeholders at all levels.
• Excellent problem-solving skills with the ability to think creatively and find solutions to complex issues.
• Ability to work independently and as part of a team, with a strong sense of ownership and accountability.
• Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong attention to detail and accuracy with a commitment to quality and excellence.
• Familiarity with CRM systems and customer support tools, with the ability to quickly learn new technologies and platforms.

Responsibilities

• Provide top-notch customer service to high value client segments via inbound chats, cases and outbound calls, ensuring their needs are met in a timely and efficient manner.
• Build and maintain relationships with clients, providing proactive support and identifying opportunities to keep profitable segments satisfied and engaged.
• Monitor open cases, customer accounts and proactively identify potential issues, working with other departments to resolve them quickly and effectively.
• Act as a point of contact for high value clients’ escalations and complex queries, providing guidance and support to clients as required.
• Develop and maintain comprehensive knowledge and skill sets of our products and services, as well as industry trends and best practices.
• Provide coaching and support to other team members, sharing best practices and promoting a culture of continuous improvement.

Skills

Customer service

Communication

Problem solving

Independence

Teamwork

Organization

Attention to detail

CRM systems

Tools

CRM systems

Support tools

Job description

VIP Customer Support Executive is a position operated by highly motivated and experienced individuals in customer support teams. The ideal candidate will be responsible for delivering exceptional customer service to high value client segments, ensuring they receive prompt, efficient and effective support in all their interactions with our company. The role will involve working closely with other departments and stakeholders to ensure that customer issues are resolved promptly and in a satisfactory manner.

You will:

• Provide top-notch customer service to high value client segments via inbound chats, cases and outbound calls, ensuring their needs are met in a timely and efficient manner
• Build and maintain relationships with clients, providing proactive support and identifying opportunities to keep our most profitable segments satisfied and engaged
• Monitor open cases, customer accounts and proactively identify potential issues, working with other departments to resolve them quickly and effectively
• Act as a point of contact for high value clients’ escalations and complex queries, providing guidance and support to clients as required, regardless of the cases raises by clients, CSEs or commercial team
• Develop and maintain comprehensive knowledge and skill sets of our products and services, as well as industry trends and best practices
• Provide coaching and support to other team members, sharing best practices and promoting a culture of continuous improvement

What we expect from you:

• Exceptional customer service skills, with a passion for delivering a great customer experience
• Strong communication skills, both written and verbal, with the ability to communicate effectively with clients and stakeholders at all levels
• Excellent problem-solving skills, with the ability to think creatively and find solutions to complex issues
• Ability to work independently and as part of a team, with a strong sense of ownership and accountability
• Strong organizational skills, with the ability to manage multiple tasks and priorities in a fast-paced environment
• Strong attention to detail and accuracy, with a commitment to quality and excellence
• Familiarity with CRM systems and customer support tools, with the ability to quickly learn new technologies and platforms

Your journey after applying:

• TA Interview (30 minutes)
• Final Interview (30 minutes)

Deadline of Application: 2nd November 2026 (any application after this date will not be accepted)

Thank you!