Customer Support Executive

Allianz; Kuala Lumpur; On-site; MYR 33,000 - 47,000; Full time

Benefits offered by this job

Annual Leave

Medical and Hospitalisation Leave

Job summary

Jora Malaysia is seeking a back office support professional to handle policy servicing and document management in a fast-paced environment.

The role requires a Diploma or Bachelor’s degree in Finance/Accountancy/Banking or related fields, strong interpersonal skills, and proficiency with MS Office tools. AI tools such as ChatGPT or Copilot are an added advantage for daily tasks.

Qualifications

• Diploma or bachelor’s degree in Finance/Accountancy/Banking, HRM, Business Studies/Administration/Management, Marketing, Commerce or equivalent.
• Good interpersonal and communication skills.
• Able to work under pressure and adapt to a fast-paced environment.
• Familiarity with AI tools such as ChatGPT or Copilot is an added advantage.

Responsibilities

• Responsible for back office operation support
• Decentralization of Policy Servicing (Non-Financial Policy Changes)
• Incoming and outgoing mail and document handling
• Handle daily collections and ensure accurate, timely system updates within the required turnaround time.
• Manage walk-in, email, and internal enquiries while delivering quality service to agents and policyholders.
• To ensure compliance of FSA 2013, branch SOPs, guidelines and policies issued by relevant bod
• To ensure upholding of operation initiative
• Provide cooperation and support to fellow colleagues. To undertake any other duties and responsibilities requested by the Management as and when required

Skills

Ms Excel

MS Powerpoint

MS Word

Education

Diploma/Bachelor in Finance/Accountancy/Banking, HRM, Business Studies/Administration/Management, Marketing, Commerce or equivalent

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Candidate must possess at least a Diploma /Bachelor's Degree inFinance/Accountancy/Banking, Human Resource Management, Business Studies/Administration/Management, Marketing, Commerce or equivalent.

Good interpersonal and communication skills

Able to work under pressure and adapt well to fast pace environment.

Required skill(s) : Ms Excel , MS Powerpoint , MS Word

Familiarity with AI tools such as ChatGPT or Copilot is an added advantage.

Requirement

• Candidate must possess at least a Diploma /Bachelor's Degree inFinance/Accountancy/Banking, Human Resource Management, Business Studies/Administration/Management, Marketing, Commerce or equivalent.

• Good interpersonal and communication skills

• Able to work under pressure and adapt well to fast pace environment.

• Required skill(s) : Ms Excel , MS Powerpoint , MS Word

• Familiarity with AI tools such as ChatGPT or Copilot is an added advantage.

Responsibility

• Responsible for the back office operation support

  • Decentralization of Policy Servicing(Non-Financial Policy Changes)

  • Incoming and outgoing mail and document handling

  • Handle daily collections and ensure accurate, timely system updates within the required turnaround time.

• Responsible for customer service support Manage walk-in, email, and internal enquiries while delivering quality service to agents and policyholders.

  • To ensure compliance of FSA 2013 , branch SOPs, guidelines and policies issued by relevant bod

  • To ensure upholding of operation initiative

  • Provision of cooperation and support to fellow colleagues. To undertake any other duties and responsibilities requested by the Management as and when required

Benefits

• Annual Leave
• Medical and Hospitalisation Leave