Customer Support Specialist

FastCo; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Job summary

FastJobs in Malaysia is seeking a Customer Support Specialist to join our growing team. You will be the first line of support for job seekers and employers on FastJobs, helping ensure a smooth and positive experience.

You will respond via messaging, email, and phone, troubleshoot platform issues, manage advertiser accounts, and help maintain SOPs. A collaborative, coachable mindset and clear communication are essential.

Qualifications

• Customer-focused service mindset.
• Clear written and verbal communication skills.
• Ability to work in a fast-paced environment and manage time effectively.
• Resourceful problem solver with an eye for process improvements.
• Team player with willingness to learn and grow.

Responsibilities

• Be the first line of support for job seekers and employers on FastJobs.
• Respond to inquiries via messaging platforms, email, and phone.
• Resolve customer issues and ensure a positive experience.
• Assist with technical troubleshooting within the FastJobs platform.
• Manage advertiser accounts, handle administrative tasks, and generate reports.
• Moderate ad content to ensure compliance with MOHR Guidelines.
• Gather and provide user feedback to product teams.
• Organise and maintain Standard Operating Procedures (SOPs) and filing systems.

Job description

FastJobs is an award-winning mobile app which connects non-executive job seekers to reliable employers quickly & easily. With just a tap, applicants can apply for jobs offered by thousands of trusted employers in Singapore and Malaysia, across all sectors!

We're looking for a passionate Customer Support Specialist to join our growing team! You'll play a key role in supporting job seekers and employers on FastJobs, ensuring a smooth and positive experience for everyone. If you're a resourceful problem solver with a collaborative spirit, this could be the perfect opportunity for you!

What You'll Do

• Be the first line of support for job seekers and employers on FastJobs
• Respond to inquiries via messaging platforms, email, and phone
• Resolve customer issues and ensure a positive experience
• Assist with technical troubleshooting within the FastJobs platform
• Manage advertiser accounts, handle administrative tasks, and generate reports
• Moderate ad content to ensure compliance with MOHR Guidelines
• Gather and provide user feedback to product teams
• Organise and maintain Standard Operating Procedures (SOPs) and filing systems

Who You Are

• A motivated and results-oriented individual with a passion for customer service
• A clear communicator with excellent written and verbal skills
• Someone who thrives in a fast-paced environment and manages time effectively
• A resourceful problem solver with a knack for identifying process improvements
• A team player who enjoys collaborating with colleagues to achieve shared goals
• A positive and coachable individual with a willingness to learn and grow