Customer Support Bilingual Japanese

Sideinc; Kuala Lumpur; On-site; MYR 47,000 - 78,000; Full time

Benefits offered by this job

Transportation allowance

Medical Re-imbursement

Job summary

Side Malaysia is seeking a multilingual customer support specialist to resolve technical issues via email, chat and social platforms. You will work onsite in a shift-based pattern, including weekends, supporting gaming and PC/console tech inquiries for Japanese-speaking clients.

Requirements include fluent English, Chinese and business-level Japanese (N2). 2–3 years in a global setting is preferred, with strong communication and problem-solving skills.

Qualifications

• Fluent in English, Chinese and Japanese (business level) with N2 certification.
• 2–3 years of experience in a global environment, similar role preferred.
• Willing to work on weekends/public holidays with onsite schedule at Side Malaysia office.

Responsibilities

• Provide customer support and technical issue resolution via email, chat, social media, and other online platforms.
• Handle multiple concurrent chats and emails, plus outbound calls across channels.
• Identify, correct and advise on technical issues in the customer’s computer, mobile app, or console.
• Identify trends and provide feedback to the team based on testing.
• Escalate real-time issues to client/supervisor.
• Translate Japanese to English or Chinese and vice versa.
• Report and minutes writing in Japanese and/or English.
• Attend Japanese client meetings if required.

Skills

English (fluent)

Chinese (fluent)

Japanese (business level)

Customer service

Gaming knowledge

Job description

Job description

• Providing customer support and technical issue resolution via email, chat, social media, and other online platforms.
• To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions, and other online platforms.
• Identifying correcting and advising on technical issues in the customer’s computer, mobile app, and/or video game console.
• Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
• Escalating real-time issues to client/supervisor.
• Translate Japanese to English or Chinese and vice versa.
• Report and minutes writing in Japanese and/or English.
• Attend Japanese client meeting if required.

Requirements

• English (fluent), Chinese (fluent) and Japanese (fluent-business level), with N2 Certification.
• 2-3 years of experience of working in a global environment in a similar position of advantage.
• Requires to work on weekends and public holidays with a fixed schedule onsite at the Side Malaysia office.
• Strong in both written and communicating in English, Chinese and Japanese - in order to liaise with Japanese speaking associates
• Ability to deliver excellent customer service quality utilizing soft skills
• Able to understand games from a gamer’s perspective and give indepth gaming and PC/console troubleshooting support
• Ability to solve and analyze information accurately with appropriate speed and guidelines
• Team player
• Those with strong interest in games are preferred but we do welcome those with good customer service experience equivalent industry

Working condition:

• 12 month contract fixed
• Onsite (Shift-based, 2 days off a week)
• 9am~6pm (1 hour break)

Benefits

• Transportation allowance
• Medical Re-imbursement