Customer Support Agent

MAS Aero Services Sdn Bhd; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

Medical Miscellaneous allowance Koperi

Job summary

MAS Aero Services Sdn Bhd seeks a Customer Support Officer to greet customers, explain services and pricing, and ensure accurate order handling. You will manage item intake, updates in the system, and verification before release, while handling payments and maintaining a tidy workplace.

The role emphasizes professional communication, attention to detail, and collaboration with supervisors to resolve issues and ensure smooth service delivery.

Qualifications

• Experience in customer service or frontline support is preferred.
• Strong communication and interpersonal skills.
• Ability to document and update orders accurately.

Responsibilities

• Greet customers and assist with enquiries professionally.
• Explain services, pricing, turnaround time and schedules.
• Provide good customer service and maintain positive experience.
• Handle customer issues and elevate to supervisor when needed.
• Receive laundry and cleaning items from customers.
• Confirm service details and order information.
• Inspect items for stains, tears and defects; record conditions.
• Create and update customer orders in the system.
• Tag and label incoming items; prepare for processing.
• Update system status as 'Ready for Pickup' and verify identity at release.
• Process payments via approved methods and release orders after confirmation.
• Maintain a clean, safe, organized workplace and log daily reports.

Skills

Customer service

Communication

Record keeping

Cash handling

Job description

Greet customers and assist with enquiries professionally

Explain services, pricing, turnaround time and schedules.

Provide good customer service and maintain positive experience.

Handle customer issues and elevate to supervisor of needed.

Receive laundry and cleaning items from customers.

Confirm service details and order information.

Inspect items (stains, tears, fabric type, defects)

Record item conditions in system.

Count and verify items received.

Create and update customer orders in system.

Tag and label all incoming items correctly.

Prepare and organize laundry to transport to processing facility

Hand over outgoing laundry from facility and check against records.

Receive completed laundry from facility and check against records.

Sort and store completed orders in pickup area.

Update system status as "Ready for Pickup"

Verify Customer identity before releasing orders.

Process payments via approved payment methods.

Release orders and ensure customer confirms items.

Maintain clean, safe and organized workplace.

Update system, logs, and completed daily reports.

Handle calls, WhatsApp and app enquiries professionally.

Any other duties assigned by the Company from time to time.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Customer Support Officer?
• Which of the following types of qualifications do you have?
• How much notice are you required to give your current employer?

Manufacturing, Transport & Logistics 51-100 employees

MAS Aero Services Sdn Bhd (formerly known as Aerokleen Services Sdn Bhd) is a joint venture Company set up by Malaysia Airlines and Koperasi Serbaguna Kakitangan MAS on 24th February 1994 to carry out laundry and cleaning related services for Malaysia Airlines, Customer Airlines and Hospitality Industry.

MAS Aero Services has been operating since 1994 and we are located in 2 areas :

With the manpower of 130 personnel, here is where the heavy machineries are placed for the laundry and cleaning services.

BAC Catering Building, South Support Zone KLIA, Sepang

With the support of 98 employees, we provide services such as :

Uniform & AIrline Laundry

In-flight amenities

Aircraft Equipment Maintenance (AEM)

Vision of MAS Aero Services:

To become a renowned and reputable industrial launderer surpassing conventional laundry / dobby services company by having the knowledge, capacity and technology to deliver comprehensive solutions in linens management.

Mission of MAS Aero Services:

Ensuring our services maintain the superior delivery and quality output to the customers and continuously elevating the knowledge of our workers in line with our new business segmentation.

MAS Aero Services Sdn Bhd (formerly known as Aerokleen Services Sdn Bhd) is a joint venture Company set up by Malaysia Airlines and Koperasi Serbaguna Kakitangan MAS on 24th February 1994 to carry out laundry and cleaning related services for Malaysia Airlines, Customer Airlines and Hospitality Industry.

MAS Aero Services has been operating since 1994 and we are located in 2 areas :

With the manpower of 130 personnel, here is where the heavy machineries are placed for the laundry and cleaning services.

BAC Catering Building, South Support Zone KLIA, Sepang

With the support of 98 employees, we provide services such as :

Uniform & AIrline Laundry

In-flight amenities

Aircraft Equipment Maintenance (AEM)

Vision of MAS Aero Services:

To become a renowned and reputable industrial launderer surpassing conventional laundry / dobby services company by having the knowledge, capacity and technology to deliver comprehensive solutions in linens management.

Mission of MAS Aero Services:

Ensuring our services maintain the superior delivery and quality output to the customers and continuously elevating the knowledge of our workers in line with our new business segmentation.

MAS Aero Services Sdn Bhd (formerly known as Aerokleen Services Sdn Bhd) is a joint venture Company set up by Malaysia Airlines and Koperasi Serbaguna Kakitangan MAS on 24th February 1994 to carry out laundry and cleaning related services for Malaysia Airlines, Customer Airlines and Hospitality Industry.

MAS Aero Services has been operating since 1994 and we are located in 2 areas :

With the manpower of 130 personnel, here is where the heavy machineries are placed for the laundry and cleaning services.

BAC Catering Building, South Support Zone KLIA, Sepang

With the support of 98 employees, we provide services such as :

Uniform & AIrline Laundry

In-flight amenities

Aircraft Equipment Maintenance (AEM)

Vision of MAS Aero Services:

To become a renowned and reputable industrial launderer surpassing conventional laundry / dobby services company by having the knowledge, capacity and technology to deliver comprehensive solutions in linens management.

Mission of MAS Aero Services:

Ensuring our services maintain the superior delivery and quality output to the customers and continuously elevating the knowledge of our workers in line with our new business segmentation.

Perks and benefits

• Medical Miscellaneous allowance Koperasi Sebaguna Kakitangan MAS Members Benefits

What can I earn as a Customer Support Officer