Customer Success & Projects Coordinator

congatec GmbH; Penang; On-site; MYR 67,000 - 89,000; Full time

Job summary

congatec GmbH in Penang, Malaysia, is looking for a sales administration professional to provide high-quality support to customers and partners, manage orders, and assist with offers.

You will collaborate with the key account manager and other departments, maintain customer master data, and contribute to budgeting and forecasting. Fluent English is essential; Mandarin is a plus.

If you are structured, reliable and enjoy interaction with customers, apply now to join our successful team.

Qualifications

• Completed commercial or technical training with professional experience, ideally in sales administration.
• Experience with ERP/CRM systems and processes.
• Good knowledge of MS Office, especially Excel.
• Very good English language skills; Mandarin language skills are an advantage.
• Sales-oriented, analytical thinking for project contexts.
• Excellent communication skills and joy interacting with customers.
• Independent, structured and reliable work ethic.

Responsibilities

• Provide high-quality support to customers and partners, building lasting relationships.
• Creating and following up on offers
• Order entry and processing
• License management and renewal
• Close collaboration with the key account manager and internal specialist departments
• Determining, recording and monitoring customer needs per project and comparing them with incoming orders
• Coordination and management of cross-departmental sales projects, including coordination with internal departments and external partners.
• Supporting Sales management in budget planning, forecasting, steering and the implementation of strategic sales initiatives.
• Creation and Maintenance of Customer Master Data

Skills

Sales administration

Excel

MS Office

English proficiency

Mandarin (advantage)

Customer interaction

Education

Commercial or technical training

Tools

ERP/CRM systems

Job description

congatec GmbH in Penang, Malaysia, is looking for a sales administration professional to provide high-quality support to customers and partners, manage orders, and assist with offers.

You will collaborate with the key account manager and other departments, maintain customer master data, and contribute to budgeting and forecasting. Fluent English is essential; Mandarin is a plus.

If you are structured, reliable and enjoy interaction with customers, apply now to join our successful team.