Customer Service Operations Lead

Hiredly X; Johor Bahru; On-site; MYR 67,000 - 112,000; Full time

Job summary

Hiredly X in Malaysia invites an experienced Customer Service Team Lead to oversee daily operations and uphold high service standards.

You will lead a dedicated team, handle complaints, monitor performance, and report insights to management to drive marketing and operational improvements, strengthening customer satisfaction and retention.

Join a dynamic environment in Malaysia with growth opportunities and exposure to cross-functional collaboration across marketing and operations.

Responsibilities

• Lead and manage the customer service team to ensure smooth daily operations and high service standards
• Handle and resolve customer complaints efficiently, ensuring customer satisfaction and retention
• Monitor team performance, provide guidance, and continuously improve service quality
• Identify common customer inquiries, feedback, and issues; compile reports and share insights with management for marketing and operational improvements

Job description

Hiredly X in Malaysia invites an experienced Customer Service Team Lead to oversee daily operations and uphold high service standards.

You will lead a dedicated team, handle complaints, monitor performance, and report insights to management to drive marketing and operational improvements, strengthening customer satisfaction and retention.

Join a dynamic environment in Malaysia with growth opportunities and exposure to cross-functional collaboration across marketing and operations.