Customer Success Manager

Delivery Hero; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Benefits offered by this job

Career development opportunities

Dynamic work environment

Impactful projects

Job summary

Delivery Hero is seeking a Customer Success Manager in Kuala Lumpur to build strong client relationships and ensure they maximize value from AI-driven solutions. Responsibilities include driving product adoption, monitoring usage metrics, and collaborating with internal teams to meet client needs.

The ideal candidate has 2+ years experience in customer success or account management, strong communication skills, and a proactive problem-solving approach. Join us to redefine dining solutions and work in a supportive culture.

Qualifications

• 2+ years of experience in customer success or related roles.
• Strong communication and interpersonal skills to influence stakeholders.
• Proactive problem-solving attitude focused on customer experience.

Responsibilities

• Serve as the main point of contact for assigned customers.
• Drive product adoption and engage with stakeholders.
• Conduct regular business reviews to assess customer health.

Skills

Customer engagement

Project management

Data analysis

Strong communication

Problem solving

Education

Bachelor's degree in Business, Marketing, Hospitality, Technology or a related field

Tools

APIs

Point-of-sale systems

Middleware interfacing

Job description

As a Customer Success Manager at TabSquare, you will be responsible for building strong relationships with our clients, ensuring they derive maximum value from our AI‑driven solutions. You will serve as the primary point of contact for customer engagement, retention, and satisfaction, working closely with internal teams to address client needs and drive product adoption.

This position will report to the VP of Customer Success based in Singapore.

Responsibilities

• Serve as the main point of contact for assigned customers, ensuring their success with TabSquare’s solutions.
• Develop and maintain strong relationships with key stakeholders, understanding their business objectives and challenges.
• Drive product adoption and engagement by providing best practices and proactive recommendations.
• Monitor usage metrics and identify opportunities for growth or improvement.
• Collaborate with sales, product, and global tech support teams to identify root causes and bring permanent solutions.
• Conduct regular business reviews to assess customer health and develop strategies for renewal and expansion.
• Advocate for customers internally, gathering feedback to inform product development and enhancements.
• Collaborate with commercial teams to develop and execute retention strategies to minimize churn and maximize customer lifetime value.
• Stay up‑to‑date with industry trends, competitors, and emerging technologies in the F&B space.

Qualifications

• Bachelor's degree in Business, Marketing, Hospitality, Technology or a related field is a plus

2+ years of experience in customer success, account management, project management or service related role.

Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels is a must.

Proactive problem solver with a customer‑first mindset.

Ability to analyze data and provide actionable insights to customers.

Excellent project management skills, with a track record of managing multiple accounts successfully.

Good technical knowledge such as APIs, Point‑of‑sale and middleware interfacing is a plus.

Ability to travel as needed to meet customers and support business needs.

Customer‑first attitude in responding to queries and representing the customer to the internal stakeholders.

Additional Information

Why Join TabSquare

• Redefine the Future of Dining - Build AI, fintech, and digital solutions that transform how restaurants operate
• Create Lasting Impact, Fast - We take ownership, move with speed, and focus on what truly matters. See the real‑world results of your work quickly and tangibly.
• Grow as a Leader - We raise the bar, develop the best, and provide clear career paths to leadership.
• Work in a Culture of Curiosity & Excellence - We dive deep, challenge assumptions, and use data to solve problems. We value bold ideas, experimentation, and continuous learning.
• Thrive in a Positive, Humble Environment - We bring good vibes through a collaborative, supportive culture where optimism sparks possibility and openness to feedback drives growth.