Customer Success Leader — Hybrid | Growth & Equity

Kegmil; Johor Bahru; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

Kegmil is searching for a Customer Success Manager to drive customer adoption and satisfaction in a dynamic SaaS environment. This role involves building trusted client relationships, guiding onboarding processes, and ensuring users realize the full potential of Kegmil's platform. Ideal candidates will have a customer-first mindset and the ability to create measurable value. Join Kegmil to impact operational challenges across industries with innovative solutions and a supportive team culture.

Benefits

Fast-track to leadership

Flexible, hybrid work

Competitive salary with equity participation

Qualifications

• 3+ years in Customer Success or Account Management in SaaS/enterprise software.
• Customer-first mindset with strong relationship and communication skills.
• Collaborative, proactive, and strong problem-solving abilities.

Responsibilities

• Develop and maintain trusted relationships with customers from onboarding to adoption.
• Act as the voice of the customer, gathering feedback and collaborating for improvements.
• Monitor customer health, addressing challenges with urgency and empathy.

Skills

Relationship-building

Communication

Problem-solving

Proactive mindset

Job description

Kegmil is searching for a Customer Success Manager to drive customer adoption and satisfaction in a dynamic SaaS environment. This role involves building trusted client relationships, guiding onboarding processes, and ensuring users realize the full potential of Kegmil's platform. Ideal candidates will have a customer-first mindset and the ability to create measurable value. Join Kegmil to impact operational challenges across industries with innovative solutions and a supportive team culture.