Customer Success Leader | AI‑Driven F&B Solutions

Delivery Hero; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Benefits offered by this job

Career development opportunities

Dynamic work environment

Impactful projects

Job summary

Delivery Hero is seeking a Customer Success Manager in Kuala Lumpur to build strong client relationships and ensure they maximize value from AI-driven solutions. Responsibilities include driving product adoption, monitoring usage metrics, and collaborating with internal teams to meet client needs.

The ideal candidate has 2+ years experience in customer success or account management, strong communication skills, and a proactive problem-solving approach. Join us to redefine dining solutions and work in a supportive culture.

Qualifications

• 2+ years of experience in customer success or related roles.
• Strong communication and interpersonal skills to influence stakeholders.
• Proactive problem-solving attitude focused on customer experience.

Responsibilities

• Serve as the main point of contact for assigned customers.
• Drive product adoption and engage with stakeholders.
• Conduct regular business reviews to assess customer health.

Skills

Customer engagement

Project management

Data analysis

Strong communication

Problem solving

Education

Bachelor's degree in Business, Marketing, Hospitality, Technology or a related field

Tools

APIs

Point-of-sale systems

Middleware interfacing

Job description

Delivery Hero is seeking a Customer Success Manager in Kuala Lumpur to build strong client relationships and ensure they maximize value from AI-driven solutions. Responsibilities include driving product adoption, monitoring usage metrics, and collaborating with internal teams to meet client needs.

The ideal candidate has 2+ years experience in customer success or account management, strong communication skills, and a proactive problem-solving approach. Join us to redefine dining solutions and work in a supportive culture.