Customer Success Executive

YYC GST Consultants; Selangor; On-site; MYR 45,000 - 78,000; Full time

Job summary

Jora Malaysia seeks a proactive Customer Success Executive to manage the end-to-end journey, from onboarding to long-term retention, ensuring customers derive maximum value from our products and services while building lasting relationships.

The role covers onboarding guidance, product orientation, proactive account monitoring, and driving retention and upsell opportunities through understanding customer goals and aligning our solutions with their objectives.

Qualifications

• Malaysian citizen or holding relevant residence status.
• Fresh graduates are encouraged to apply.
• SPM/STPM/Diploma/Degree holders with at least 1 year of working experience preferred.
• Good interpersonal and communication skills.
• Languages: English, Bahasa Malaysia, and Mandarin (Mandarin essential).
• Own transport is required for site visits to client locations.

Responsibilities

• Guide new customers through onboarding with welcome calls for a smooth experience.
• Provide product orientation to help customers maximize value.
• Proactively monitor customer accounts and address issues promptly.
• Invite satisfied customers to promotions and events monthly.
• Develop understanding of products/services and update customers on new features.

Skills

Communication skills

Interpersonal skills

Multitasking

Analytical thinking

Attention to detail

Positive attitude

Outgoing personality

Education

SPM/STPM/Diploma/Degree

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are seeking a proactive and customer focused Customer Success Executive to manage the end to end customer journey, from onboarding to long term retention. This role is responsible for ensuring customers achieve maximum value from our products and services while building strong, lasting relationships.

Job Summary

We are seeking a proactive and customer focused Customer Success Executive to manage the end to end customer journey, from onboarding to long term retention. This role is responsible for ensuring customers achieve maximum value from our products and services while building strong, lasting relationships.

Job Responsibilities

• Customer Onboarding

  
  
  
  

  • Guide new customers through the onboarding process and welcome calls to ensure a smooth and positive experience.

  
  

  • Provide product orientation to help customers maximize the value of our offerings.

  
  
  
  



• Account Management

  
  
  
  

  • Proactively monitor customer accounts to identify potential issues and address them promptly.

  
  

  • Invite satisfied customers to promotional activities and events on a monthly basis.

  
  

  • Develop a deep understanding of our products/services and keep customers updated on new features and enhancements.

  
  
  
  



• Customer Retention

  
  
  
  

  • Work towards customer retention and upsell opportunities by understanding customer goals and aligning our solutions with their objectives.

  
  
  
  

Job Requirements

• Malaysian citizen or holding relevant residence status.




• Fresh graduates are encouraged to apply.




• SPM/STPM/Diploma/Degree holders with at least 1 year of working experience preferred.




• Good interpersonal and communication skills.




• Disciplined, positive attitude, outgoing personality, and ability to multitask.




• Strong analytical thinking and attention to detail to ensure clients achieve desired results.




• Own transport is required as the role involves site visits to client locations.




• Languages required: English, Bahasa Malaysia, and Mandarin (proficiency in Mandarin is essential for communicating with Mandarin-speaking clients).

Why Join Us?

Be part of a dynamic team where you can grow, make an impact, and connect with clients every day!