Customer Success Executive

Topmix Resources; Johor; On-site; MYR 39,000 - 73,000; Full time

Job summary

Jora Malaysia is seeking a Customer Service Coordinator to manage the full cycle of customer inquiries, quotations, and sales orders. You will issue delivery orders and invoices, ensuring accurate documentation and stock allocation while maintaining clear communication between customers, the Sales Team, warehouse, and logistics.

The role emphasizes timely order status updates, issue resolution, and proactive coordination to support smooth sales and delivery operations.

Qualifications

• Experience handling customer inquiries and quotations.
• Ability to coordinate between sales, warehouse, and logistics.
• Detail-oriented and organized with tight timelines.
• Proactive and able to work independently.

Responsibilities

• Handle incoming customer inquiries and provide efficient service.
• Provide accurate information on products, pricing, stock, and order status.
• Process quotations and sales orders; ensure documentation is complete.
• Prepare and issue Delivery Orders (DO) and Invoices accurately.
• Coordinate with Sales Team for order follow-up, delivery schedules, and requirements.
• Manage and process Purchase Orders from branches; ensure proper stock allocation.
• Track order progress and update customers on delivery status.
• Coordinate with warehouse/logistics for stock movement and delivery arrangement.
• Maintain filing and records for sales and customer documents.
• Assist in resolving customer complaints professionally and promptly.

Skills

Customer service

Communication

Detail-oriented

Multitasking

Problem-solving

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

This position is responsible for managing the full cycle of customer service coordination, including handling customer inquiries, processing quotations and sales orders, issuing delivery orders and invoices, and ensuring all customer documents are accurate and complete. The role ensures smooth communication between customers, the Sales Team, warehouse, and logistics to maintain accurate stock allocation, timely delivery, and updated order status.

This position also acts as a key liaison between internal departments and customers, providing timely updates, resolving issues professionally, and maintaining proper documentation to support efficient sales and delivery operations.

RESPONSIBILITY

You will play an important role in:

• Handle incoming customer inquiries professionally and efficiently.
• Provide accurate and timely information on products, pricing, stock availability, and order status.
• Process customer quotations, sales orders, and ensure all documentation is complete.
• Prepare and issue Delivery Orders (DO) and Invoices accurately.
• Coordinate closely with the Sales Team to follow up on orders, delivery schedules, and customer requirements.
• Manage and process Purchase Orders (PO) from branches and ensure correct stock allocation.
• Track order progress and proactively update customers on delivery or product readiness.
• Coordinate with warehouse/logistics for stock movement, packing, and delivery arrangement.
• Maintain proper filing and record-keeping for all sales and customer documents.
• Assist in resolving customer complaints professionally and promptly.

REQUIREMENT

To succeed in this role, we will need you to be:

• Detail-oriented, organized, and able to handle multiple tasks with tight timelines.
• Problem-solving skills and ability to respond to customer issues professionally.
• Positive attitude, proactive, and able to work independently with minimal supervision.