Customer Success Advocate - Online Orders & Support

TP group; Penang; Hybrid; MYR 39,000 - 58,000; Full time

Job summary

TP group in Malaysia is seeking a Customer Success Specialist to respond to customer requests, manage concerns, and provide information via inbound calls and emails. The CSS will be the primary contact for customers using the client’s website shopping channel.

The role emphasizes professionalism, responsibility, quality, and a passion for excellence, while delivering positive interactions and accurate information. Strong English skills and the ability to stay calm under pressure are essential.

Qualifications

• Education: Bachelor’s Degree or Diploma in any discipline.
• Must have B2 level English proficiency (reading, writing, speaking and listening).
• Minimum 6 months in customer support; fresh graduates from English-related fields are welcome.
• Call centre experience is advantageous.

Responsibilities

• Respond to customer requests via inbound phone calls and email.
• Provide timely support and accurate information through the shopping channel.
• Maintain professional brand representation and positive customer interactions.
• Handle queries and objections calmly, with continuous feedback.
• Meet KPIs and adhere to company/client policies.

Skills

Customer service orientation

Active listening

Communication

Emotional intelligence

Analytical skills

Problem solving

Professional demeanor

Education

Bachelor’s Degree or Diploma

B2 English proficiency

Tools

Microsoft Windows

Microsoft Office

Job description

TP group in Malaysia is seeking a Customer Success Specialist to respond to customer requests, manage concerns, and provide information via inbound calls and emails. The CSS will be the primary contact for customers using the client’s website shopping channel.

The role emphasizes professionalism, responsibility, quality, and a passion for excellence, while delivering positive interactions and accurate information. Strong English skills and the ability to stay calm under pressure are essential.