Customer Service Officer

BP Plastics; Batu Pahat; On-site; MYR 28,000 - 47,000; Full time

Job summary

BP Plastics Malaysia is seeking a dedicated customer service coordinator to handle inquiries and coordinate with internal teams to ensure smooth order processing and on-time delivery.

You will liaise with production, accounting, and third parties on special requirements, check accessory availability, attend to complaints, and maintain accurate records. Diploma in Business Studies and a fast-learning mindset are essential.

Qualifications

• Diploma in Business Studies or equivalent.
• Fast learner and able to work in a fast-paced environment.
• Good communication and coordination skills.

Responsibilities

• Attend to customer enquiries and requirements.
• Liaise and coordinate with customer to ensure efficient order processing and timely delivery.
• Liaise with production for machine capacity, capability, order delivery and urgent order.
• Liaise with Accounts for customer remittance/credit terms.
• Liaise with third party for special requirements such as Third party Inspections and fumigation if needed.
• Check, budget and ensure availability of accessories for production.
• Attend to customer complaints.
• Maintain accurate documents and records.

Skills

Fast learner

Customer service

Education

Diploma in Business Studies

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Attend to customers enquiries and requirements.

Liaise and coordinate with customer to ensure efficiency in order processing and timely delivery.

Liaise with production for machine capacity, capability, order delivery and urgent order.

Liaise with Account department for customer promised remittance / credit terms.

Liaise with third party for special requirement such as Third party Inspections and fumigation if needed.

Check, budget and ensure availability of accessories for production

Attend to customer complaint

Ensure all documents and records are maintained and up kept correctly and accurately.

Job Requirements

Candidate must possess at least Diploma in Business Studies

Fast learner and able to work in fast paced environment.