Customer Service Executive

Executive Compass; Seberang Perai; On-site; MYR 42,000 - 66,000; Full time

Benefits offered by this job

Flexible working hours

Job summary

Executive Compass in Malaysia seeks a dynamic Customer Service professional to support sales, resolve inquiries, and coordinate cross-functional resolution. You will guide teams on standard protocols and maintain product databases, ensuring accurate quotes and timely order placement.

The ideal candidate has 3-5 years of fast-paced customer service experience and a background with US-based MNCs is a plus. This is a full-time role based in Penang, with flexible hours aligned to an 8-hour workday.

Qualifications

• Bachelor's degree in any related field.
• 3-5 years' experience will be a great match, but can consider higher experience if salary within range.
• Experienced working in a fast-paced environment.
• Experience working in US based MNC is added advantage.

Responsibilities

• Act as internal sales support and assist customers with product inquiries.
• Coordinate problem resolution with appropriate department(s) and inform customers of outcomes.
• Train and guide the team on standard processes and protocols.
• Maintain product-specific database and support quote/order placement.
• Handle customer complaints using the formal process when appropriate.
• Participate in cross-functional improvement initiatives to boost satisfaction.
• Assist in product selection, sizing, configuration, and pricing.
• Support order entry to ensure accurate information and timely processing.
• Engage with customers and sales reps via phone, email, and portal tools.

Skills

Customer service

Sales support

Communication

Problem solving

Education

Bachelor's degree in any related field

Job description

1. Responsible for overall Customer Service functions. Receive customer or sales representative inquiries regarding the company’s products and/or services.

2. Review inquiry and research to obtain necessary information from policies, procedures, and other documentation. Coordinate problem resolution with appropriate department(s).

3. Inform customer of response and/or problem resolution. Train and provide guidance to the team on standard processes and protocols.

Scope of duties

1. Act as internal sales support.

2. Communicate effectively with customers and sales representatives using phone, voice mail, email, and other tools to fully understand customer’s application(s).

3. Assist in product selection, sizing, configuration, and pricing of products to fit customer’s application(s).

4. Support the quote and order placement process to ensure accurate information is provided to the customer and/or order entry timely.

5. Maintain product-specific database.

6. Assist customers and Sales Representatives with any complaint, using the formal customer complaint process when appropriate.

7. Keep current with technological and competitive developments and customer portal sites.

8. Participate in cross-functional, Company continuous improvement initiatives to improve customer satisfaction.

9. Participate in root cause analysis when order discrepancies take place.

10. Other duties as assigned.

Bridge/Toll allowances if applicable

Other Benefits

• Flexible working hour, provided fulfil 8 hours/day

Requirement

1. Bachelor's degree in any related field.

2. 3-5 years' experience will be a great match, but can consider higher experience if salary within range

3. Experienced working in a fast-paced environment.

4. Experienced working in US based MNC is added advantage

Job Types: Full-time, Permanent

Education:

• Bachelor's (Preferred)

Experience:

• Logistics Customer Services: 3 years (Preferred)
• working in manufacturing company: 3 years (Preferred)