Customer Service Representative

Atain; Shah Alam; On-site; MYR 28,000 - 42,000; Full time

Job summary

Atain is hiring a Customer Service Executive (Travel & Airlines) in Shah Alam, Malaysia. You will assist travellers with inquiries via calls, emails, and other interactions, delivering empathetic and accurate support for a global customer base.

The role requires a basic education level (SPM/UEC/O-Level) and excellent English communication. You will work in a fast-paced environment with opportunities for training, growth, and a long-term career in travel and aviation.

Qualifications

• Minimum SPM / UEC / O-Level or equivalent.
• Strong command of English (spoken and written).
• Excellent communication and interpersonal skills.
• Strong problem-solving and critical-thinking abilities.
• Customer-focused with a positive attitude.

Responsibilities

• Handle inbound and outbound calls, emails, and customer interactions.
• Provide accurate information on travel and airline inquiries.
• Resolve customer concerns efficiently while delivering a positive experience.
• Identify customer needs and offer effective solutions.
• Escalate complex cases to appropriate teams when needed.
• Maintain records and ensure timely follow-ups.
• Collaborate with teammates to achieve service excellence.
• Suggest ideas to improve customer experience and operations.

Skills

English proficiency

Communication skills

Interpersonal skills

Problem-solving

Customer-oriented

Education

SPM/UEC/O-Level

Job description

Start Your Career in the Exciting World of Travel & Aviation

Do you love helping people, solving problems, and creating memorable customer experiences?

Join our team as a Customer Service Executive (Travel & Airlines) and become the voice behind exceptional travel support for customers around the world. Whether you're an experienced customer service professional or a fresh graduate eager to begin your career, this is your opportunity to gain valuable industry experience in a fast-paced and rewarding environment.

As part of our team, you'll help travelers with their enquiries, provide solutions with confidence and empathy, and play a key role in delivering outstanding customer experiences every day.

What You’ll Do

• Assist customers through inbound and outbound calls, emails, and customer interactions
• Support travel and airline-related enquiries with accurate and professional information
• Resolve customer concerns efficiently while delivering a positive customer experience
• Identify customer needs and provide effective solutions
• Escalate complex cases to the appropriate teams when required
• Maintain accurate records and ensure timely follow-ups
• Work closely with team members to achieve service excellence
• Contribute ideas to improve customer experience and operational processes

What We’re Looking For

• Minimum SPM / UEC / O-Level or equivalent
• Strong command of English (spoken and written)
• Excellent communication and interpersonal skills
• Strong problem-solving and critical-thinking abilities
• Customer-focused with a positive attitude
• Ability to work in a fast-paced and dynamic environment
• Willingness to work on a 24/7 rotational shift schedule

Bonus Points If You Have

• Experience in Customer Service, Contact Centre, BPO, Hospitality, Travel, Tourism, or Aviation
• Experience handling calls, emails, or customer support tickets

Fresh graduates are encouraged to apply. Training will be provided.

Comprehensive training and onboarding support

Career growth and advancement opportunities

Exposure to the global travel and airline industry

Supportive and collaborative team environment

Gain valuable customer service and communication skills

Dynamic workplace where no two days are the same

Opportunity to build a long-term career with a growing organization