Customer Services Executive: Engage & Elevate Experience

CAPITALMASTER HAPPYSTOCK (M) SDN. BHD.; Kuala Lumpur; On-site; MYR 30,000 - 42,000; Full time

Benefits offered by this job

Annual leave

Medical leave

Birthday leave

Overseas training opportunities

Stock analysis tools

Job summary

CAPITALMASTER HAPPYSTOCK (M) SDN. BHD. is seeking a Customer Services Executive to support customer communication, manage daily operations, and drive improvements in the customer experience.

You will engage with customers across platforms, address inquiries, and coordinate with Marketing, Content, and Operations teams to deliver a seamless learning journey. The role emphasizes problem-solving, relationship building, and proactive follow-ups.

Qualifications

• Bachelor's Degree in Business Administration, Marketing, Communications, Customer Experience, or related fields.
• Fresh graduates are encouraged to apply.
• Candidates with internship or 1 year of experience in customer service, sales, operations, or client-facing roles will be an advantage.

Responsibilities

• Communicate with customers through online communities, messaging platforms, and support channels.
• Understand customer needs and maintain positive customer relationships.
• Handle inquiries related to company platforms, courses, and services, and coordinate with relevant teams to resolve customer issues promptly.
• Assist with customer onboarding, engagement activities, and follow-ups to ensure a smooth learning and service experience.
• Collect and summarize customer feedback, identify common issues, and provide suggestions to improve customer experience and service processes.

Skills

Interpersonal skills

Communication skills

Customer service orientation

Education

Bachelor's Degree in Business Administration

Job description

CAPITALMASTER HAPPYSTOCK (M) SDN. BHD. is seeking a Customer Services Executive to support customer communication, manage daily operations, and drive improvements in the customer experience.

You will engage with customers across platforms, address inquiries, and coordinate with Marketing, Content, and Operations teams to deliver a seamless learning journey. The role emphasizes problem-solving, relationship building, and proactive follow-ups.