CUSTOMER SERVICES EXECUTIVE

Yootree Technology Sdn. Bhd.; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonus

Growth opportunities

Hands-on social media and ecommerce

Leadership growth

Collaborative environment

Job summary

YOOTREE(MY) SDN. BHD. is seeking a customer service specialist in Kuala Lumpur.

You will respond to inquiries across TikTok Shop, Shopee, WhatsApp, Facebook, and email, while handling orders, returns, and warranty issues. You’ll work with sales, warehouse and marketing to ensure a smooth customer experience. Ideal candidates have 1–3 years in customer service or e-commerce, strong English, Bahasa Malaysia and Mandarin, and the ability to multitask in a fast-paced environment.

Qualifications

• Diploma or Bachelor's degree in any field.
• 1–3 years of customer service or e-commerce experience is an advantage.
• Excellent communication skills in English, Bahasa Malaysia, and Mandarin is an added advantage.
• Familiar with TikTok Shop or Shopee Seller Centre is preferred.
• Able to multitask in a fast-paced environment.
• Positive attitude with strong problem-solving skills.
• Willing to work weekends or shifts during campaign periods.

Responsibilities

• Respond to customer inquiries via TikTok Shop, Shopee, WhatsApp, Facebook, and email.
• Handle order issues, returns, refunds, exchanges, and warranty claims.
• Resolve customer complaints professionally and efficiently.
• Record customer feedback and report recurring issues.
• Maintain response time and customer satisfaction KPIs.
• Collaborate with sales, warehouse, and marketing teams to ensure smooth customer experience.

Skills

Customer service

Multitasking

English

Bahasa Malaysia

Mandarin

Education

Diploma or Bachelor's degree

Tools

TikTok Shop

Shopee Seller Centre

Job description

Yootree Technology Sdn. Bhd. – Cheras, Kuala Lumpur

What you’ll be doing

Respond to customer inquiries via TikTok Shop, Shopee, WhatsApp, Facebook, and email.

Handle order issues, returns, refunds, exchanges, and warranty claims.

Resolve customer complaints professionally and efficiently.

Record customer feedback and report recurring issues.

Maintain response time and customer satisfaction KPIs.

Collaborate with sales, warehouse, and marketing teams to ensure smooth customer experience.

What we’re looking for

Diploma or Bachelor's degree in any field.

1–3 years of customer service or e-commerce experience is an advantage.

Excellent communication skills in English, Bahasa Malaysia, and Mandarinis an added advantage.

Familiar with TikTok Shop or Shopee Seller Centre is preferred.

Able to multitask in a fast-paced environment.

Positive attitude with strong problem-solving skills.

Willing to work weekends or shifts during campaign periods.

What we offer

We believe in rewarding our team and supporting your work-life balance. Join us and enjoy:

Competitive salary based on experience and capabilities

Performance-based bonus / incentives

Opportunity to grow together with a fast-growing brand

Hands-on experience across social media, e-commerce, KOL, affiliate, and live commerce

Career development and opportunities for leadership growth

Collaborative and dynamic working environment

About us

YOOTREE(MY) SDN. BHD. is a dedicated brand providing innovative, high-quality breastfeeding and baby products. We are passionate about supporting mothers and families with thoughtful designs that make parenting easier and more comfortable. Join our growing team and help us make a positive impact on the communities we serve.