Customer Service Specialists fluent in Korean

Lifted (an Upwork Company); Malaysia; Remote; MYR 50,000 - 84,000; Full time

Job summary

Lifted (an Upwork Company) is seeking a bilingual Customer Service Specialist to support an international client base. The role requires fluent Korean and English communication, with a need for a quiet, reliable remote setup and strict adherence to data security guidelines.

Responsibilities include prompt inquiries handling, professional customer interactions, and delivering excellent support experiences while meeting scheduled hours and response targets.

Qualifications

• Fluent in Korean and English to handle inquiries.
• Quiet, reliable remote work setup with stable internet.
• Adherence to data security and confidentiality guidelines.
• Professional, courteous communication with customers and team.
• Compliance with SOPs and company policies.

Responsibilities

• Respond promptly to customer inquiries in Korean and English.
• Maintain punctuality and meet scheduled work hours and response targets.
• Deliver excellent support experiences.

Skills

Korean

English

Job description

Responsibilities:

• Provide customer service with clear, professional communication by responding promptly to customer inquiries in Korean and English
• Maintain punctuality and reliability by consistently meeting all scheduled work hours and meeting response time targets
• Deliver excellent support experiences

Success in This Role Requires:

• A quiet, reliable remote work setup with a stable internet connection
• A proactive attitude toward feedback and self-improvement
• Adherence to all data security and confidentiality guidelines
• Professional, courteous communication with team members and customers
• Full compliance with company policies and Standard Operating Procedures (SOPs)

Technical Requirements:

• You must use either a company-compliant Windows or macOS device for all work-related access and activities.
• Supported operating systems include Windows 11 Pro (patched to version 25H2 or newer) or macOS Sequoia/Tahoe or newer.
• Devices must have screen lock enabled with automatic activation after no more than 5 minutes of inactivity.
• Full-disk encryption is required at all times (BitLocker for Windows or FileVault for macOS).
• Antivirus/Endpoint Detection & Response (EDR) software and an active OS firewall are required.
• Secure Boot (Windows) or System Integrity Protection (macOS) must remain enabled.
• Devices that are jailbroken, rooted, or modified to bypass security protections are strictly prohibited.
• Use of virtual machines or virtualized environments is not permitted for BYOD contractor access.
• Windows devices must support Credential Guard / VBS security features when applicable.

Training Details (Mandatory)

• Schedule: Monday to Friday, 3:00 AM - 11:30 AM PST
• Duration: 2 weeks (Weekends off)
• Compensation: 50% of agreed hourly rate during training period

An enterprise client is hiring Bilingual Customer Service Specialists to support their growing international customer base. If you're fluent in Korean and English - we want to hear from you!