Customer Service Specialist (Work in Office) - Sungai Petani Kedah

SummitNext

Sungai Petani

On-site

MYR 22,000 - 28,000

Full time

14 days+

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Benefits offered by this job

EPF & Socso

Birthday Leave

Maternity Leave

Annual Leave

Parental Leave

Promotion opportunities

Professional development

Job summary

SummitNext Technologies Sdn. Bhd. is seeking a Customer Service Executive to support Shopee customers via voice, email and live chat from Sungai Petani, Kedah. This full-time role requires a customer-focused mindset and the ability to meet KPIs.

You will handle orders, returns, refunds, and product inquiries, and document interactions in the CRM. Diploma or degree is an advantage; Malay & English proficiency is essential. Fresh graduates are welcome to apply.

Qualifications

Minimum SPM or equivalent; Diploma/Degree is an added advantage.
Good command of Malay & English (both spoken and written).
Customer service, call centre or BPO experience is an advantage, but fresh graduates are encouraged to apply.
Strong communication and interpersonal skills.
Able to multitask and work efficiently in a fast-paced environment.
Basic computer literacy and typing skills.
Willing to work on rotational shifts, including weekends and public holidays.

Responsibilities

Handle customer enquiries via voice calls, email, and live chat.
Assist customers with order status, delivery updates, returns, refunds, account-related enquiries, and product information.
Resolve customer concerns efficiently while adhering to company policies and service standards.
Accurately document all customer interactions in the CRM system.
Escalate complex issues to the relevant internal teams when necessary.
Maintain high levels of customer satisfaction by providing timely and effective solutions.
Meet individual and team KPIs, including quality, productivity, customer satisfaction (CSAT), and attendance.
Stay updated on Shopee products, services, promotions, and internal processes.

Skills

Customer service

Communication

Interpersonal skills

Typing

Education

SPM or equivalent

Diploma/Degree advantageous

Job description

About SummitNext

SummitNext Technologies Sdn. Bhd. is a leading Business Process Outsourcing (BPO) and technology solutions provider, delivering customer experience, recruitment, and digital business solutions to clients across Asia-Pacific and beyond.

We are looking for passionate and customer-focused individuals to join our team as Customer Service Executives, supporting one of Southeast Asia's leading e-commerce platforms, Shopee. If you enjoy helping customers, solving problems, and working in a dynamic environment, we'd love to hear from you.

Position

Customer Service Executive (Voice | Email | Live Chat)

Location: Sungai Petani, Kedah

Employment Type: Full-Time

Job Responsibilities

As a Customer Service Executive, you will be the first point of contact for Shopee customers, delivering excellent customer service across multiple communication channels.

Your responsibilities include:

Handle customer enquiries professionally via voice calls, email, and live chat.
Assist customers with order status, delivery updates, returns, refunds, account-related enquiries, and product information.
Resolve customer concerns efficiently while adhering to company policies and service standards.
Accurately document all customer interactions in the CRM system.
Escalate complex issues to the relevant internal teams when necessary.
Maintain high levels of customer satisfaction by providing timely and effective solutions.
Meet individual and team KPIs, including quality, productivity, customer satisfaction (CSAT), and attendance.
Stay updated on Shopee products, services, promotions, and internal processes.

Requirements

Minimum SPM or equivalent (Diploma/Degree is an added advantage).
Good command of Malay & English (both spoken and written).
Customer service, call centre, or BPO experience is an advantage, but fresh graduates are encouraged to apply.
Strong communication and interpersonal skills.
Able to multitask and work efficiently in a fast-paced environment.
Basic computer literacy and typing skills.
Willing to work on rotational shifts, including weekends and public holidays.

Working Hours

This role operates on a rotational shift schedule, following operational requirements.

Shift timings include: