Customer Service Specialist (MY)

DR CLEAR ALIGNERS; Kuala Lumpur; In loco; MYR 36.000 - 48.000; Tempo pieno

Descrizione del lavoro

DR CLEAR ALIGNERS is seeking a Customer Service Specialist to provide timely support across phone, email, and chat, helping customers understand and proceed with orthodontic treatments. You will handle inquiries, guide patients through procedures, and ensure appointments are scheduled, rescheduled, and completed efficiently.

You will also coordinate with HQ for aligner handoffs, maintain clinic records, and follow up on dental procedures to support patient care in a multi-cultural environment.

Competenze

• Good verbal and written communication skills
• Minimum 1 year of related working experience
• Able to work in a multi-cultural environment
• Meticulous and possess positive attitude
• Good sense of urgency
• Flexible and adaptable

Mansioni

• Respond to inquiries via phone, email, and chat to ensure a positive customer experience.
• Guide customers through orthodontics treatment services with accurate information.
• Handle walk-in, WhatsApp, calls, and real-time enquiries.
• Book, reschedule, and confirm all clinic appointments.
• Receive 1st batch aligners from HQ and hand to patient.
• Maintain clinic spreadsheet and attendance updates.
• Follow up patients after dental procedures and ensure appointments are booked/completed.
• Gather complaint information and escalate to backend.

Conoscenze

Verbal comm

Written comm

Experience 1yr

Multicultural

Meticulous

Urgency

Flexible

Adaptable

Descrizione del lavoro

As a Customer Service Specialist, you will play a crucial role in ensuring a positive experience for our customers by providing timely and effective support throughout their journey. Your primary responsibility will be to respond to inquiries, resolve issues, and guide customers through our orthodontics treatment services. You will engage with customers via phone, email, and chat, understanding their needs and providing accurate information to help them make informed decisions.

Handle walk-in, WhatsApp, calls, and real-time enquiries.

Book, reschedule, and confirm all clinic appointments.

Receive 1st batch aligners from HQ and hand to patient.

Maintain clinic spreadsheet and attendance updates.

Follow up patients' following dental procedures (e.g., extraction, filling, scaling) based on CRM records and ensure appointments are booked and completed.

Gather complaint information and escalated to backend

Job Requirements:-

Good verbal and written communication skills

Minimum 1 year of related working experience

Able to work in a multi-cultural environment andwith people of all levels

Meticulous and possess positive attitude

Good sense of urgency

Flexible and adaptable

EPF, SOCSO & EIS Contributions

Staff Discounts on Products

Training Provided / On-the-Job Coaching

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Hirer responsiveness Salary match Number of applicants

Company Overview:

At Dr Clear Aligners, we are committed to shaping the future through innovative solutions and a dedicated workforce in providing top-quality teeth alignment services and experiences, empowering individuals with their ideal smile. With a strong foundation and a vision for growth, we have established ourselves as a leading company in our industry. Our unwavering focus on quality, integrity, and customer satisfaction has earned us a reputation for excellence.

Mission and Vision Statement:

We aim to be the desired choice of smile crafter to both dentists and patients by developing and delivering the most effective, safe, and affordable clear aligners solution. We strive to continuously exceed expectations, foster strong relationships, and create a positive impact on the communities we serve, globally.

Our Expertise:

With a team of highly skilled dental professionals and extensive industry knowledge, Dr Clear Aligners offers a comprehensive range of products and services to meet the diverse needs of our clients. We leverage the latest German technologies and best practices to deliver innovative and cost-effective clear aligners solutions.

Let's Be Part of Dr Clear Aligners

Employee Development and Growth:

At Dr Clear Aligners, we stand on our strong belief that our employees are our greatest asset. We are dedicated to nurturing a culture of continuous learning and professional growth. We provide our employees with opportunities for training, development programs, and career advancement. We encourage them to explore their full potential, take on new challenges, and achieve personal and professional fulfillment.

Diversity and Inclusion:

We embrace diversity and celebrate individual differences at Dr Clear Aligners. We believe that a diverse workforce fuels creativity, innovation, and collaboration. We are committed to creating an inclusive and equitable workplace where all employees feel valued, respected, and empowered to contribute their unique perspectives.

Corporate Social Responsibility:

As a responsible corporate citizen, we actively engage in initiatives that make a positive impact on society. We support various philanthropic endeavors, volunteer programs, and environmental conservation efforts. We strive to give back to the communities in which we operate, making a meaningful difference in people's lives.

Join Our Team:

If you are hungry for a challenging and rewarding career with a unique and vibrant work culture, Dr Clear Aligners could be the perfect fit for you. We offer a dynamic work environment, exciting projects, and opportunities to work with industry leaders. We value talent, dedication, and a passion for excellence. Join our team and be part of an organization that is shaping the future.

Company Overview:

At Dr Clear Aligners, we are committed to shaping the future through innovative solutions and a dedicated workforce in providing top-quality teeth alignment services and experiences, empowering individuals with their ideal smile. With a strong foundation and a vision for growth, we have established ourselves as a leading company in our industry. Our unwavering focus on quality, integrity, and customer satisfaction has earned us a reputation for excellence.

Mission and Vision Statement:

We aim to be the desired choice of smile crafter to both dentists and patients by developing and delivering the most effective, safe, and affordable clear aligners solution. We strive to continuously exceed expectations, foster strong relationships, and create a positive impact on the communities we serve, globally.

Our Expertise:

With a team of highly skilled dental professionals and extensive industry knowledge, Dr Clear Aligners offers a comprehensive range of products and services to meet the diverse needs of our clients. We leverage the latest German technologies and best practices to deliver innovative and cost-effective clear aligners solutions.

Let's Be Part of Dr Clear Aligners

Employee Development and Growth:

At Dr Clear Aligners, we stand on our strong belief that our employees are our greatest asset. We are dedicated to nurturing a culture of continuous learning and professional growth. We provide our employees with opportunities for training, development programs, and career advancement. We encourage them to explore their full potential, take on new challenges, and achieve personal and professional fulfillment.

Diversity and Inclusion:

We embrace diversity and celebrate individual differences at Dr Clear Aligners. We believe that a diverse workforce fuels creativity, innovation, and collaboration. We are committed to creating an inclusive and equitable workplace where all employees feel valued, respected, and empowered to contribute their unique perspectives.

Corporate Social Responsibility:

As a responsible corporate citizen, we actively engage in initiatives that make a positive impact on society. We support various philanthropic endeavors, volunteer programs, and environmental conservation efforts. We strive to give back to the communities in which we operate, making a meaningful difference in people's lives.

Join Our Team:

If you are hungry for a challenging and rewarding career with a unique and vibrant work culture, Dr Clear Aligners could be the perfect fit for you. We offer a dynamic work environment, exciting projects, and opportunities to work with industry leaders. We value talent, dedication, and a passion for excellence. Join our team and be part of an organization that is shaping the future.

What can I earn as a Customer Service Specialist