Orthodontics Customer Experience Specialist

DR CLEAR ALIGNERS; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

DR CLEAR ALIGNERS is seeking a Customer Service Specialist to provide timely support across phone, email, and chat, helping customers understand and proceed with orthodontic treatments. You will handle inquiries, guide patients through procedures, and ensure appointments are scheduled, rescheduled, and completed efficiently.

You will also coordinate with HQ for aligner handoffs, maintain clinic records, and follow up on dental procedures to support patient care in a multi-cultural environment.

Qualifications

• Good verbal and written communication skills
• Minimum 1 year of related working experience
• Able to work in a multi-cultural environment
• Meticulous and possess positive attitude
• Good sense of urgency
• Flexible and adaptable

Responsibilities

• Respond to inquiries via phone, email, and chat to ensure a positive customer experience.
• Guide customers through orthodontics treatment services with accurate information.
• Handle walk-in, WhatsApp, calls, and real-time enquiries.
• Book, reschedule, and confirm all clinic appointments.
• Receive 1st batch aligners from HQ and hand to patient.
• Maintain clinic spreadsheet and attendance updates.
• Follow up patients after dental procedures and ensure appointments are booked/completed.
• Gather complaint information and escalate to backend.

Skills

Verbal comm

Written comm

Experience 1yr

Multicultural

Meticulous

Urgency

Flexible

Adaptable

Job description

DR CLEAR ALIGNERS is seeking a Customer Service Specialist to provide timely support across phone, email, and chat, helping customers understand and proceed with orthodontic treatments. You will handle inquiries, guide patients through procedures, and ensure appointments are scheduled, rescheduled, and completed efficiently.

You will also coordinate with HQ for aligner handoffs, maintain clinic records, and follow up on dental procedures to support patient care in a multi-cultural environment.