Customer Service Specialist

Xtransfer Limited; Kuala Lumpur; On-site; MYR 30,000 - 48,000; Full time

Job summary

XTransfer Limited in Malaysia is seeking a customer service professional to support Malay- and Mandarin-speaking clients while handling English-speaking customers.

The role requires weekend availability and involves fast, accurate responses across chat, phone, and email channels, following SOPs and contributing to a collaborative team environment.

Qualifications

• Minimum bachelor's degree or equivalent.
• 1-2 years of relevant work experience in customer service, with at least 1 year in a call center or similar customer-facing role.
• Fluency in Malay is required to handle Malay-speaking clients, with proficiency in either Mandarin or English (both written and spoken) preferred.

Responsibilities

• Respond to customer inquiries in real-time through online chat, phone, email and other channels, managing multiple conversations simultaneously while quickly identifying and resolving issues.
• Follow established knowledge bases and SOPs to provide standardized solutions, escalating issues and collaborating with relevant teams as necessary.
• Accurately document customer interactions and the resolution process, ensuring tickets are properly recorded and issues are fully resolved.
• Work proactively with the team, adapting to the pace of customer service and meeting service delivery expectations.

Skills

Malay language

Mandarin

English

Multitasking

Fast typing

Education

Bachelor's degree

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Weekend availability is required as part of the regular schedule

Why XTransfer?

World's Leading & China's No.1 B2B Cross-Border Trade Payment Platform

Fast Career Growth in a booming fintech industry

Job Responsibilities:

Respond to customer inquiries in real-time through online chat, phone, email and other channels, managing multiple conversations simultaneously while quickly identifying and resolving issues

Follow established knowledge bases and SOPs to provide standardized solutions, escalating issues and collaborating with relevant teams as necessary

Accurately document customer interactions and the resolution process, ensuring tickets are properly recorded and issues are fully resolved

Work proactively with the team, adapting to the pace of customer service and meeting service delivery expectations

Job Requirements:

Minimum bachelor's degree or equivalent

1-2 years of relevant work experience in customer service, with at least 1 year in a call center or similar customer-facing role

Fluency in Malay is required to handle Malay-speaking clients, with proficiency in either Mandarin or English (both written and spoken) preferred. "We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."

Strong sense of responsibility, attention to detail, good service mindset and a collaborative team player

Fast typing speed and strong multitasking skills, capable of managing 1-4 chat windows simultaneously without missing any details

Excellent phone communication with a professional tone and active listening

Quick learner, able to understand business requirements and customer needs, with the ability to adapt and provide tailored support

Experience in customer service management or financial services industry is a strong advantage

Willing to work on weekends and open to short-term training in Shanghai HQ (1-2 months)