Customer Service Representative - Mandarin Speaking (Fintech)- Normal Working Hour

TP; Kuala Lumpur; On-site; MYR 46,000 - 55,000; Full time

Benefits offered by this job

Normal working hours — no night shifts

Monday–Friday work schedule

RM300 Mandarin Language Allowance

Job summary

Jora Malaysia is seeking a Mandarin-speaking Customer Service Executive in Kuala Lumpur. You will assist customers, handle enquiries, resolve issues, and provide a professional experience in Mandarin and English. The role offers normal working hours and a Monday–Friday schedule.

Salary up to RM4,500/month with an additional RM300 Mandarin Language Allowance. Local Malaysians only, you will be based at G Tower, Ampang Park, contributing to a global BPO environment.

Qualifications

• Mandarin proficiency: C1 – able to communicate confidently with Mandarin-speaking customers.
• English proficiency: B1 – able to understand and communicate in English.
• Good communication and interpersonal skills.
• Strong problem-solving and customer-handling skills.
• Stable employment history is preferred.

Responsibilities

• Handle customer enquiries via phone, email, or other communication channels.
• Provide accurate information and professional assistance to customers.
• Resolve customer issues and complaints efficiently and professionally.
• Follow up on customer requests and ensure timely resolution.
• Maintain accurate records of customer interactions and cases.
• Escalate complex issues to the relevant team when required.
• Follow company policies, procedures, and service standards.
• Work closely with internal teams to ensure a smooth customer experience.
• Meet assigned customer service and performance KPIs.

Skills

Mandarin proficiency

English proficiency

Communication skills

Interpersonal skills

Problem-solving

Stable employment history

Education

SPM qualification or above

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Overview

We are looking for a Mandarin-speaking Customer Service Executive to join our team in Kuala Lumpur. You will be responsible for assisting customers, handling enquiries, resolving issues, and providing a professional customer experience in both Mandarin and English.

Why Join Us?

• Normal working hours — no night shifts
• Monday–Friday work schedule
• Competitive salary up to RM4,500/month
• RM300 Mandarin Language Allowance
• Convenient Kuala Lumpur location at G Tower, Ampang Park
• Opportunity to build your career in a global BPO environment

Qualifications

Job Requirements

• Mandarin proficiency: C1 – able to communicate confidently with Mandarin-speaking customers.
• English proficiency: B1 – able to understand and communicate in English.
• SPM qualification or above.
• Open only for Local Malaysians.
• Customer Service or BPO experience is preferred.
• Good communication and interpersonal skills.
• Strong problem-solving and customer-handling skills.
• Comfortable working in a fast-paced customer service environment.
• Stable employment history is preferred.
• Able to commit to Monday–Friday, 9:00 AM–6:00 PM.

Key Responsibilities

• Handle customer enquiries via phone, email, or other communication channels.
• Provide accurate information and professional assistance to customers.
• Resolve customer issues and complaints efficiently and professionally.
• Follow up on customer requests and ensure timely resolution.
• Maintain accurate records of customer interactions and cases.
• Escalate complex issues to the relevant team when required.
• Follow company policies, procedures, and service standards.
• Work closely with internal teams to ensure a smooth customer experience.
• Meet assigned customer service and performance KPIs.