Customer Service 客服助理
Zong Xun Embroidery&Marketing
Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.
Benefits offered by this job
Job summary
Zong Xun Embroidery&Marketing is seeking a customer service representative to respond to online inquiries and handle phone calls in a quiet, air-conditioned office. You will identify customer needs, recommend suitable products, and ensure satisfaction through effective communication and timely responses.
No prior experience is required as training is provided; a proactive team-oriented environment offers personal workspace, EPF, SOCSO, annual leave, a Chinese New Year bonus, and free parking.
Qualifications
- Strong communication and listening skills for inquiries and complaints.
- Ability to identify customer needs and recommend suitable products.
- Demonstrates effective time management and basic computer typing skills.
- Proficiency in Chinese or dialects and willingness to learn.
- Training provided; no prior experience required.
Responsibilities
- Respond to online inquiries regarding products and the shopping process.
- Handle customer phone calls and identify address customer needs.
- Understand requirements and recommend the most suitable products.
- Handle customer complaints and provide prompt, best solutions.
- Work collaboratively in a quiet, air-conditioned office with personal workspace.
Skills
Job description
Respond to online inquiries regarding products and the shopping process
Handle customer phone calls
Identify and address customer needs to ensure satisfaction
Understand customer requirements and recommend the most suitable products
Handle customer complaints and provide the best solutions promptly
Possess strong communication and presentation skills
Demonstrate effective time management and basic computer typing skills
Proficiency in Chinese or dialects; strong teamwork skills
Experience not required—training provided for those willing to learn
Work in a quiet, comfortable, air-conditioned office
Dedicated personal workspace
Benefits include EPF, SOCSO, annual leave, Chinese New Year bonus, and free parking
Commission-based earnings structure
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
