Customer Service Specialist

SLB; Iskandar Puteri; On-site; MYR 36,000 - 48,000; Full time

Job summary

SLB is seeking a planning support specialist to assist the Planning Department with daily routine tasks and process improvements related to planning. You will handle delivery notes, sales orders, and SAP-driven processes to ensure accurate and timely data.

The role involves coordinating with project managers, monitoring NCRs, and providing ad-hoc reporting to support group KPIs. A diploma or degree in a related field is preferred, with strong attention to detail and proficiency in SAP.

Qualifications

• Min. Diploma in any related field; degree preferred.
• Experience in planning or logistics is a plus.
• Proficient in SAP and MS Office.
• Detail-oriented with strong data accuracy.

Responsibilities

• Delivery Note creation with header text; daily and monthly closing are crucial for logistics and plant processing.
• Sales Order creation for Aftermarket and Services SO / CCSTO.
• Sales views extension and set-up to MTO; Interco/SUB-Con/RTV.
• Control on the PR Automation process; firm Auto PR in SAP.

Skills

SAP proficiency

Data accuracy

MS Office

Attention to detail

Education

Diploma in related field

Bachelor’s degree preferred

Tools

SAP

MS Excel

Job description

Support the Planning Department by performing daily routine task and initiate process improvement related to planning.

• Delivery Note creation, complete with required Header text information – Daily and monthly closing are critical activities to support logistics and Plant processing. Requires interaction with Project Managers and accuracy.
• Sales Order creation for Aftermarket and Services SO / CCSTO.
• Sales views extension and set-up to MTO. Interco/SUB-Con/RTV
• Control on the PR Automation process; to firm the Auto PR created in SAP.
• NCR monitoring: to run report, circulate and alert material planners on aging NCR under their bucket.
• Assisting Material Planner in shop packet preparation.
• Manage Major/ Minor revision documents handling and recording.
• Download reports (Backlog, ZMOA, etc.) on weekly basis to help monitor demand/ supply movement in SAP.
• Follow up on ZMRES components with Material/ Production Planners.
• Provide weekly balance to PTS update.
• Backup on NOI (Notice of Inspection) Management for supply chain dept.
• Creation of Scrap invoices (required on the day) for Vendor MCK/ Chemalaya.
• Ad-Hoc reporting support as needed by Group Manager
• Administer office supplies/ stationery/ pantry for Project Dept.
• HSE submission (RIR & OI) and OTC compliance as part of the company KPI.

Min. Diploma in any related field of study. Preferably Degree in any related field.