Planner / Senior Planner (Customer Order Planning)

BOSC; Bayan Lepas; On-site; MYR 67,000 - 112,000; Full time

Job summary

Bosch in Penang, Malaysia invites applications for Planner / Senior Planner (Customer Order Planning). This is a full-time role focused on coordinating with EDL and customers, managing orders for complex projects from start to delivery, and aligning with operations to ensure on-time fulfillment.

You will analyze sales forecasts, demand loading in SAP, and prepare production schedules following BPS principles.

Qualifications

• Bachelor's Degree in Business Administration, Supply Chain, Logistics, or related fields
• 3-5 years of experience in order management, production planning, supply chain, or related functions
• Proficient in Microsoft Excel; SAP/ERP knowledge is an advantage
• Strong communication, interpersonal, and problem-solving skills
• Detail-oriented, customer-focused, and able to work under tight deadlines
• Able to work independently and collaborate effectively with cross-functional teams
• Proactive with a strong sense of urgency and commitment to excellent customer service

Responsibilities

• Manage customer orders for complex projects from start to delivery and coordinate with internal stakeholders and operations
• Analyze sales forecast with the sales team
• Analyze customer demand and pull patterns for inventory control at plant and external warehouses
• Prepare production schedules to meet BPS principles and daily attainment targets
• Optimize manufacturing resource utilization and control inventory accuracy
• Attend Daily Leadership Routine (DLR) on order fulfillment and material issues
• Mentor junior planners and coordinate cross-functional problem-solving to maintain on-time delivery
• Escalate customer order fulfillment issues affecting a Value Stream

Skills

Communication skills

Interpersonal skills

Problem-solving

Detail-oriented

Customer-focused

Independent work

Cross-functional collaboration

Education

Bachelor's Degree in Business Administration, Supply Chain, Logistics, or related fields

Tools

SAP/ERP

Procon Planning Tool

Excel

Power BI

RPA

Job description

Planner / Senior Planner (Customer Order Planning)

• Full-time

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

• Responsible as main interface with EDL counterpart and customer with effective coordination internally in addressing issues.
• Responsible on managing customer orders for complex projects from start to delivery. Ensure smooth coordination with all relevant stakeholders and operations.
• Analyze sales forecast with sales team.
• Analyze customer demand and customer pull pattern for inventory control at plant and external warehouse
  • Minimize overhanging materials.
  • Maintain, check and ensure accuracy of demand loading in SAP for MRP run to fulfill customer requirement based on priority.
• Prepare production schedule with the objective of:
  • BPS principles
  • Meeting customers’ demands and achieving 100% daily attainment
  • Optimizing utilization of manufacturing resources (e.g. minimizing set-up or conversion losses)
  • Controlling inventory accuracy
  • Tracking daily schedule vs. production actual output
• Attend Daily Leadership Routine (DLR) on order fulfillment, critical supply materials and operation related.
• Coordinate raw material issues with LOP Procurement Planner in affected Value Stream & SMT Value stream.
• Set priorities with the operational logistic section on the movement of finished products for timely shipment.
• Coordinate shipment arrangement with EDL counterpart or customers.Strategic planning to minimize special premium cost (e.g. change of ship mode or service level) to support situation requirement.
• Work on special freight claims and OT (overtime) claims due to customer short lead-time pull-in request.
• Prepare reports e.g. Delivery Performance, Attainment report etc. as and when needed.
• Support activities related to Bosch Production System (BPS), e.g. Pull System, Leveling and EPEI for continuous improvement.
• Execute production planning by using Procon Planning Tool.
• Strong expertise in planning and initiate or support Automation report i.e Power BI dashboard, RPA etc for process efficiency and effectiveness.
• Work together and support each other within LOG. Support and work towards achieving the departmental goal.
• Perform any other duties assigned by immediate superior from time to time.
• Mentor and guide junior planners as and when needed.
• Senior Planners lead and coordinate cross-functional problem-solving efforts to address operational issues and maintain on-time delivery and customer satisfaction.
• Escalate customer order fulfillment issues that affect a single Value Stream (Level 1).

• Bachelor's Degree in Business Administration, Supply Chain, Logistics, or related fields.
• 3 - 5years of experience in order management, production planning, supply chain, or related functions.
• Proficient in Microsoft Office applications, particularly Excel; SAP/ERP knowledge is an advantage.
• Strong communication, interpersonal, and problem-solving skills.
• Detail-oriented, customer-focused, and able to work under tight deadlines.
• Able to work independently and collaborate effectively with cross-functional teams.
• Proactive with a strong sense of urgency and commitment to delivering excellent customer service

Leave Entitlement e.g: Annual Leave, Medical Leave and etc

Company Insurances and etc