Customer Service Senior Specialist

OSRAM Opto Semiconductors (Malaysia) Sdn Bhd; Bayan Lepas; On-site; MYR 56,000 - 100,000; Full time

Job summary

ams OSRAM Penang is seeking a customer service representative for international key accounts in a global supply chain setting.

You will manage proactive order management, monitor shipments, and coordinate end-to-end customer interactions. Fluency in English, Mandarin, and Japanese plus SAP ERP and Salesforce CRM are required, with FT on-site work in Bayan Lepas.

Qualifications

• Minimum 3-5 years related working experience.
• Proven customer support experience in International Supply chain.
• ERP (SAP) proficiency is mandatory

Responsibilities

• Work as customer service representative with international key accounts in a modern, global Supply Chain environment.
• Proactive Order Management & close monitoring of order book and shipments.
• Ownership of end-to-end operational customer interaction and demand fulfillment.
• Strong Customer advocate whilst fostering company's best interests into account.
• Handle inbound B2B customer calls, email inquiries, requests with accuracy and on a timely manner.
• Participate in customer and project review meetings, understand customer profiles whilst supporting company’s growth and strategic targets.
• Professionally handle customer escalation and allocation scenarios.
• Collaborate and provide cross functional support in customer related matters in dynamic working environment.

Skills

Customer service

Order management

Cross-functional collaboration

Communication

Education

Bachelor's Degree or equivalent

Tools

SAP

Salesforce

EDI

Microsoft tools

Job description

The ams OSRAM Group is a global leader in innovative light and sensor solutions.

As a specialist in Digital Photonics, we combine technological excellence with state-of-the-art global manufacturing capabilities to offer our customers the broadest portfolio of digital emitter and sensor technologies.

Globally, our teams develop groundbreaking solutions aligned with societal megatrends like intelligent mobility, artificial intelligence, augmented reality, smart health, and robotics.

At ams OSRAM, employees are part of a highly innovative, international technology environment. Diverse teams, a high degree of ownership, and exciting challenges provide the opportunity to grow, develop, and make a real difference. Because behind our innovations are people who carry something special inside and who bring their unique strengths to work every day.

Show the world what you are made of.

Your new responsibilities

• Work as customer service representative with international key accounts in a modern, global Supply Chain environment.
• Proactive Order Management & close monitoring of order book and shipments.
• Ownership of end-to-end operational customer interaction and demand fulfillment.
• Strong Customer advocate whilst fostering company's best interests into account.
• Handle inbound B2B customer calls, email inquiries, requests with accuracy and on a timely manner.
• Participate in customer and project review meetings, understand customer profiles whilst supporting company’s growth and strategic targets.
• Professionally handle customer escalation and allocation scenarios.
• Collaborate and provide cross functional support in customer related matters in dynamic working environment.

What we look for

• Minimum 3-5 years related working experience
• Proven customer support experience in International Supply chain
• Semiconductor or Automotive industry experienced professionals preferred (Consignment / Scheduling Agreement skilled)
• Good customer-facing skills, conversational proficiency and active listening
• Excellent written and verbal communication skills for effective interaction
• Entrepreneurial drive and with excellent problem-solving capabilities
• Ability to multi-task, prioritize and manage time effectively
• Flextime availability required and ability to teamwork in a dynamic environment
• Must be fluent in business English, Mandarin and Japanese (able to read, write and speak)
• Education status with Bachelor’s Degree or equivalent
• ERP (SAP) proficiency is mandatory
• High proficiency in CRM (salesforce), EDI and Microsoft tools

ams OSRAM is an Equal Employment Opportunity Employer. Diversity, equity and inclusion is strongly established in our corporate culture and we firmly believe it makes us more successful as a company. All qualified applications will receive consideration for employment regardless of ethnic, national or social origin, gender, gender identity, sexual orientation, color, religion, age, physical and mental abilities.

Information at a Glance Job ID: 24627 Posting Start Date: 10/28/26 Job Family: Supply Chain Management Career Level: Professional (> 3 years) Company: OSRAM OS Penang Schedules: Full Time Work Model: On-Site Job Shift: Flex time Regular/Temporary: Regular Department: GSS Customer Service Distribution Asia Pacific