Customer Service Representative - Tagalog - (Hotel Reservation)

Teleperformance; Kuala Lumpur; On-site; MYR 33,000 - 50,000; Full time

Job summary

Teleperformance in Kuala Lumpur is seeking a guest-focused customer service professional fluent in Tagalog with strong English skills. The role involves assisting guests with hotel services via phone, email, and chat, and delivering expectations of 5-star hospitality.

Onsite at G Tower, Ampang Park, you will handle inquiries, resolve issues promptly, and collaborate with teams to ensure smooth guest experiences.

Qualifications

• Native Tagalog speaker with English proficiency at C1 level or above.
• Hospitality background preferred (5-star hotel a plus).
• Strong communication and interpersonal skills required.
• Willing to work on rotational shifts, including weekends/public holidays.

Responsibilities

• Handle customer inquiries via phone, email, and chat in a professional manner.
• Provide accurate information and support related to hotel services and guest experiences.
• Resolve customer concerns promptly and professionally.
• Deliver excellent service aligned with 5-star hospitality standards.
• Maintain clear communication with internal teams to ensure smooth issue resolution.
• Document all customer interactions in the system.
• Meet service quality, productivity, and customer satisfaction targets.

Skills

Native Tagalog speaker

English proficiency (C1)

Strong communication

Interpersonal skills

Rotational shifts

Fresh graduates welcome

Hospitality experience advantageous

Job description

Qualifications

• Native Tagalog speaker with English proficiency at C1 level or above.
• Preferred candidates with hospitality, hotel, tourism, or customer service background.
• Strong communication and interpersonal skills.
• Willing to work on rotational shifts, including weekends and public holidays.
• Able to work onsite at G Tower, Ampang Park.
• Fresh graduates with relevant hospitality exposure are encouraged to apply.
• Prior experience in a 5-star hotel environment will be an added advantage.

Working Location

• G Tower, Ampang Park, Kuala Lumpur

Working Arrangement

• Rotational shift schedule
• Onsite working arrangement

Responsibilities

• Handle customer inquiries professionally via phone, email, and chat.
• Provide accurate information and support related to hotel services and guest experiences.
• Resolve customer concerns and complaints in a timely and professional manner.
• Deliver excellent customer service aligned with 5-star hospitality standards.
• Maintain clear and effective communication with internal teams to ensure smooth issue resolution.
• Ensure all customer interactions are properly documented in the system.
• Meet service quality, productivity, and customer satisfaction targets.